Pc Network Support

24 Apr 2024

Vacancy expired!

My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidate with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well.

Job Title:

Information Technology - PC Network Support Technical 3

Location:

Sunnyvale, CA-

Onsite

Client: Northrop Grumman

Duration: 6 Months Contract

Job Id: 10457-1

Work after hours and weekends as needed.

Security+ certification preferred

Security clearance preferred

Onsite position.

9/80 (7:30 am – 5:15 pm Mon-Thur; Friday on 7:30 am – 4:15 pm; every other Friday off)

Job Description:
  • Primary function is to provide technical support for computers, phones, and associated networks/equipment by answering customer phone calls, responding to email queries, service tickets, and walk-in requests
  • Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
Connects personal computers and terminals to existing data networks. Performs basic PC setups.
  • Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
  • Completes paperwork and other tasks needed to satisfy Security requirements.
Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
  • Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
  • Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
  • Works with system administrators and other staff to resolve support issues, escalating where appropriate.
  • Participates in new installations, testing and special projects as needed.
  • Exhibits good communication skills, an energetic approach, and patience with customers.
  • Lift equipment weighing up to 40 pounds.
Work after hours and weekends as needed.

Comments for Suppliers: - Security+ certification preferred- Security clearance preferred

Gaurav Upadhyay|

Technical Recruiter|

First Tek, Inc.

Phone: (609) 245-0020 Ext. 507 |Direct: (732) 607-5885 | Fax: (732) 909-2773www.first-tek.com | Gaurav.Upadhyay@first-tek.com371 Hoes Lane, Suite 201, Piscataway, NJ 08854 20 Innovative Companies Which Everyone Should Know, Global Business Leaders 202150 Innovative Companies to Watch, Silicon Review 201950 Best Workplaces of the Year, Silicon Review 2019America’s Best Professional Recruiting Firms, Forbes 201810 Most Admired Companies, CEO Views 201830 Great Places to Work, CIO Bulletin 201850 Most Trustworthy Companies, Silicon Review 2018Inc 500, Deloitte Technology Fast 50, Fast 500, and NJ’s Finest Winner

  • ID: #49779247
  • State: California Sunnyvale 94086 Sunnyvale USA
  • City: Sunnyvale
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2023-04-24
  • Deadline: 2023-06-10
  • Category: Et cetera