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My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidate with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well.
Job Title: Information Technology - PC Network Support Technical 3Location: Sunnyvale, CA- OnsiteClient: Northrop GrummanDuration: 6 Months ContractJob Id: 10457-1 Work after hours and weekends as needed.Security+ certification preferredSecurity clearance preferredOnsite position.9/80 (7:30 am – 5:15 pm Mon-Thur; Friday on 7:30 am – 4:15 pm; every other Friday off) Job Description:- Primary function is to provide technical support for computers, phones, and associated networks/equipment by answering customer phone calls, responding to email queries, service tickets, and walk-in requests
- Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
- Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
- Completes paperwork and other tasks needed to satisfy Security requirements.
- Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
- Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
- Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
- Works with system administrators and other staff to resolve support issues, escalating where appropriate.
- Participates in new installations, testing and special projects as needed.
- Exhibits good communication skills, an energetic approach, and patience with customers.
- Lift equipment weighing up to 40 pounds.
- ID: #49779247
- State: California Sunnyvale 94086 Sunnyvale USA
- City: Sunnyvale
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-04-24
- Deadline: 2023-06-10
- Category: Et cetera