Physician Relations Project Manager (1.0 FTE, Days)

Administrative Support 1.0 FTE, 8 Hour Day Shift At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time. Job Summary This paragraph summarizes the general nature, level and purpose of the job. The Physician Relations Project Manager's primary function is to lead the reporting, tracking and execution of projects for Physician Relations and more broadly, the Business Development Team. Coordinates and manages the programming, planning, implementation and monitoring of department-wide projects, initiatives and ongoing efforts. In partnership with the department leadership, uses data, SWOTs and focus groups to analyze issues to identify projects that support strategic plans and goals. Ensures the completion of projects are on schedule and meet all program objectives and appropriate regulations. The Project Manager will bring new and innovative ideas, techniques, and opportunities to the forefront to foster continuous improvement within the department. Facilitates cross-functional relationships with key stakeholders to align goals and deliverables. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

In collaboration with department leadership, develops and presents business cases to obtain project sponsorship, budget, and resource allocation.

Manages, assesses, and documents project scope and program, describing the objectives, stakeholder identification, resource requirements, parameters, risks and benefits of the project, timelines and tracks and communicates ongoing performance against goals.

Develops and maintains project charters to include purpose, objectives, scope, risk mitigation, metrics, timeline, communication plan, and deliverables, debrief, and measurements.

Develop and manage local and regional physician relation/physician marketing events such as physician provider meetings, education sessions, physician engagement events, and other provider related activities with internal clients, referring physicians, and established partners that have relevance for Stanford Medicine Children¿s Health.

Documents current and future-state processes and assists in the development and implementation of operational workflows. Creates step by step process flow documents for team access and to follow.

Ensures projects are progressing at appropriate timelines. Assesses project issues and develops resolutions to meet productivity and quality goals and deliverables. Monitors project deliverable progress and impacts and adjusts as needed.

Provides communications on a regular and timely basis, ensuring that all project participants are informed of project status, barriers, and required actions. Creates communication and change management plans for all types of stakeholders. Conducts project debrief sessions, identifies lessons learned, and applies the lessons learned to future projects.

Manages Salesforce (Physician Relationship Management software) including, but not limited to, workflow updates, creating standard operating procedures for the Physician Liaisons, collaborating with the marketing team to develop email collateral to be sent through Salesforce , creating and sending out Salesforce emails, monitoring stats and creating PowerPoint decks for leadership regarding Salesforce metrics.

In collaboration with the Physician Relations team, captures data, performs analysis, interprets results, develops summaries and generates optimal, effective, and innovative visual displays to inform and operationally support department leaders, and business operation improvement initiatives and priorities.

In collaboration with applicable partners, develops and implements training around project deliverables that result in changes in process, procedures, policy, etc.

Continuous evaluation of Physician Relations workflow processes. Supports process optimization efforts by leveraging usage of technology across Physician Relations.

Serves as the point of contact in the coordination of Physician Relations Events.

Develop, manage, and distribute COE or service line specific information or other requested collateral as needed/requested to referring providers. Collaborate with marketing managers, department leads, and practice administrators as needed for copywriting/editing, creative assets, and distribution lists. Prioritize distribution of content including department and company goals.

Manage the coordination of efforts related to Continuing Medical Education (CME) activities in partnership with the Stanford School of Medicine CME Team for Physician Relations and Innovation initiatives.

Manage posting and removal of Physician Relations materials on the Stanford Children¿s Health consumer website and intranet portal.

Ensures processes used across the Physician Relations team when organizing physician to physician talks and presentations are consistent. Develops and updates physician marketing materials including, but not limited to, the Physician Relations Directories and content templates.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work - related discipline / field from an accredited college or university

Experience: Three (3) years of progressively responsible and directly related work experience.

License / Certification: None required. Project Management Professional (PMP) preferred.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Ability to apply judgment and make sound decisions.

Ability to foster effective working relationships and build consensus.

Ability to plan, organize, prioritize, work independently and meet deadlines.

Ability to work effectively both as a team player and leader.

Ability to work effectively with individuals at all levels of the organization.

Knowledge of Windows-based office software, computers and operating systems.

Knowledge of research processes, data development, data analysis, syndicated data and consumer information resources.

Experience in using effective project management tools and methods.

Ability to work in a matrix environment with multiple stakeholders and clients.

Ability to conduct research, conduct analysis, reach conclusions, and present findings.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (1.0 FTE): $83,761.60 to $111,103.20 Equal Opportunity Employer L ucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 19472-1A