Principal Content Strategist

Job Requisition ID #24WD82289Position OverviewAutodesk's Digital Employee Experience (DEX) team is seeking an experienced Principal Content Strategist. This role is instrumental in driving innovation in content experience design, conversation design, and knowledge management so we can deliver a world-class digital employee experience that empowers all Autodeskers to shape the world and their future.As a member of the Content Design and Knowledge Strategy team, you’ll collaborate with various partners across internal organizations to help our team deliver and scale a knowledge strategy across a connected network of enterprise products, platforms, and services. You’ll provide thought leadership, vision, frameworks, and governance models that enable DEX to design and build clear, consistent, and inclusive employee experiences.Responsibilities

Define and drive the necessary tactics to build a scalable knowledge management approach for all phases of the content lifecycle across internal organizations

Provide content experience design leadership, standards and frameworks, and content governance models to ensure all internal content creators can express a consistent, cohesive voice throughout our connected employee products and platforms

Use broad knowledge of information architecture principles, including taxonomy, hierarchy and structure, to deploy strategies for logical, scalable, and connected experiences

Design and develop conversational design experiences and improve processes for generative AI-driven content development and delivery across multiple platforms

Craft user-interface text and in-product messaging that meet internal standards and guide employees to be successful using DEX products and platforms

Collaborate as an equal thought partner with Engineering, Product, and Business to roll out complex, cross-organizational content initiatives, including the requisite change management for our users

Mentor other content designers and guide teams to use a holistic approach to clarify patterns, cycles, dependencies, and relationships

Drive collaboration efforts across the ecosystem of internal content creators within Autodesk, ensuring our content management efforts are efficient, aligned, and achieving our shared goals

Serve as a key resource within the organization, effectively communicating with stakeholders about content experience design processes and outcomes

Conduct research to validate work, leveraging data to guide decision making and offering suggestions on how to measure success

Use deep product and industry knowledge to inform workflow designs and influence product strategies

Participate in, contribute to, and actively represent DEX in company-wide strategic initiatives, distilling information back to the team

Minimum Qualifications

8+ years of experience developing high-quality, in-product content experiences and knowledge management strategies for software applications and teams

Broad knowledge of information architecture principles, including taxonomy, hierarchy, and structure

Proven experience in partnering with cross-functional partners to enable and execute large, complex initiatives

Demonstrated ability to align big-picture design thinking with business goals to provide teams with frameworks and guidelines for successful execution

Demonstrated experience in visual storytelling, with exceptional communication and presentation skills, including the ability to effectively convey both large-scale ideas and detailed nuance across various levels, functions, and stakeholders

Portfolio that demonstrates expertise with knowledge-centered service, data-driven decision making, and the design, strategy and management of content

Ability to thrive and create clarity when project requirements are agile, and rapidly and constantly evolving

Preferred Qualifications

Proficiency or certification in knowledge-centered service methodologies

Experience as a design lead or leader, energy for and interest in coaching and mentoring others

Experience with internal product experiences and internal support environments

Understanding of LLMs and their application particularly with conversational interfaces/conversational design, and experience using generative AI in content development

Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $133,300 and $215,600. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).