Principal Program Manager, Customer Success, AWS Specialist and Partner Organization

DescriptionAs a Program Manager for our Customer Success Specialists team within AWS Specialists & Partners (ASP) org, you will define, establish, and facilitate implementation of strategic business programs that drive customer adoption and customer success, partner enablement, and revenue growth across our entire solution portfolio. Working closely with our field teams, go-to-market teams, partners, and key stakeholders, you will orchestrate high-impact programs that accelerate customer adoption, enhance partner relationships, and create new business opportunities. You will collaborate with field sales, marketing, engineering, partners, sales operations, and finance to deliver comprehensive programs that drive business outcomes. The ideal candidate combines excellent communication and organizational skills with strong data analysis capabilities to develop and execute effective tools and programs that support both customers and partners.Key job responsibilities

Design and implement scalable business programs that drive customer success, and enable partners to deliver on customer success

Develop and execute strategic initiatives to accelerate product adoption and revenue growth across our solution portfolio

Build and maintain strong relationships with sales teams, partners, and cross-functional stakeholders

Create and implement metrics-driven approaches to measure program success and impact

Drive process improvements and program optimization based on data analysis and stakeholder feedback

Your main duties will focus on defining, establishing, and facilitating implementation of business programs (both internal and external) for ASP and WWSO Customer Success. Successful candidates will be natural self-starters who have experience in Project or Program management, process improvement, and/or business development. Ideal candidates will also be comfortable and enjoy working through ambiguity and be able to thrive in a fast-paced, ever-changing work environment. You will work to define and implement programs and events to help our sales/GTM teams, valued partners, key stakeholders, and most importantly our customers to achieve goals, deliver results, and continually innovate with our services.A day in the life

Engage closely with the Director of Customer Success and other key stakeholders to define and shape programs focused on customer success

Lead regular business reviews with senior management, providing insights on program performance and strategic recommendations

Develop and maintain program documentation, training materials, and internal resources

Manage multiple concurrent programs while balancing competing priorities and stakeholder needs

Coordinate with cross-functional teams to ensure program alignment and successful execution

Design and implement scalable processes for program launch, execution, and measurement

Facilitate partner enablement sessions and sales team training programs

About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications

10+ years of working cross functionally with tech and non-tech teams experience

10+ years of program or project management experience

10+ years of managing, analyzing and communicating results to senior leadership experience

Bachelor's degree

Experience implementing repeatable processes and driving automation or standardization

Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

Experience delivering projects within scope, time, budget and quality

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.