Product Manager Profiles & Preferences

Product Manager Our client is an integrated managed healthcare organization. Their IT department is nimble and dynamic and works with cutting-edge technologies. They are currently in need of a Digital Product Manager and the job function focuses on delivering meaningful products and customer experiences that reduce friction, improve health outcomes, drive business value, and increase efficiency. The Product Management function drives product vision, strategy, metrics, roadmaps, and prioritized backlogs in service of creating valuable customer experiences (e.g., member, broker, physician, clinician, etc.). Position is open for C2H and FTE. Remote role. Healthcare experience is highly desirable. Essential Responsibilities:

• Performs external discovery (e.g., identifying marketplace innovation, testing directly with end users) and internal discovery (e.g., collaborating with business partners to identify needs) with support from UX design and research, engineering, and business partners.
• With value management, defines and tracks outcomes (OKRs), based on experience group OKRs and be aware of performance metrics (e.g., speed, quality).
• Collaborates with squad to solve user problems (through competitive and user research/testing, experimentation and/or design thinking techniques).
• Defines user stories, acceptance criteria and prioritize backlog to ensure work is in line with experience strategy and understood by squad.
• Serves as a facilitator not only within a squad but with various stakeholder groups within the organization.
• Understands and helps coordinate inter-squad and external dependencies, as applicable.
• Collaborates with operations teams and regions to support regional adoption; leads trainings to build readiness for Production Support and Operational Readiness teams.
• Provides an end-to-end/holistic view of how specific business/clinical processes and internal system configurations impact that experience.
• With business partners, evaluates potential business/clinical process changes and impacted systems to be able to implement the desired features.
• Ensures stories clearly communicate customer/stakeholder needs to the squad; work with squad to clarify stories as necessary.
• Helps the squad to focus by prioritizing a backlog of work that includes and is balanced across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt), where applicable.
• Develops product roadmap, from ideation to launch, defining product vision, driven by customer research, market analysis, analytics and validated by end users.
• Participates in product discovery, validating new ideas and taking learnings to funnel to the product roadmap.
• Writes user stories based on validated learnings and prioritizing the backlog.
• Partners with various stakeholder groups and work in a highly-complex, matrix environment at a fast pace in an enterprise-size company.
• Reviews analytical dashboards, OKR alignment, support the creation and readout of reports and status updates, prepare presentation decks, miscellaneous meetings.
• Leads one (1) to three (3) squads.
• Responsible for the prioritization of the backlog and makes decisions based on the value that will be delivered for multiple complex products.
• Makes decisions in terms of bringing new or enhanced products to the market and what to defer or deny on the product roadmap.
• Leads feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.

• Ability to handle ambiguity well, not always having clearly defined customer problems to solve and needing to identify these problems and objectives from time to time through product discovery.
• Ability to develop solutions for complex problems even when all the necessary data is not readily available.
• Ability to resolve complex problems that may overlap with other supporting areas (i.e. capability, backend services, etc.).
• Ability to communicate on a more technical level with the engineering teams involved in the product but also have executive presence and present clearly and concisely to stakeholders and leadership.
• Expertise with A/B testing, rapid prototyping, and other methods of product validation.
• Ability to influence stakeholder groups and peers of product vision and prioritization, leveraging a data-informed approach and customer/competitive insights.
• Ability to navigate and self-serve in Adobe Analytics or a similar analytics tool.
• Ability to use quantitative and qualitative feedback to form insights that drive actions.

• Masters degree. Six (6) or more years of relevant work experience.
• Experience working in the health care industry.
• Certified Scrum Product Owner (CSPO) preferred.