Product Operations Manager, Visa Direct Product

We are seeking a dynamic Product Operations Manager to support cross-functional product initiatives and serve as the strategic liaison between Product and client-facing teams. This role will focus on establishing robust client feedback frameworks, managing cross-functional messaging and documentation around product enhancements and value propositions, and facilitating seamless communication across various organizations. This is a highly visible role which requires exceptional verbal/written communication skills and the ability to serve as a strategic connector between product teams and multiple business functions.Requirements:Support Product Managers in capturing client input by implementing robust frameworks and facilitating cross-functional feedback processes and best practices for client engagement across various stages of in the product lifecycleFormalize pilot feedback processes, assist in tracking conversion metrics and improvements across multiple programs, and support continuous feedback loops with Commercial teamsServe as a strategic bridge between Product and client-facing teams, contributing to systematic approaches for sharing customer feedback with Product Leaders through interviews, client council forums, and focus groupsCollaborate with cross-functional teams to build consensus on target audiences for feedback collection, assist in analyzing findings, and synthesize market research insights into structured recommendations for Product ManagersSupport the establishment of regular communication cadence with Product Marketing and regional partners to ensure product messaging reflects pilot feedback, client insights, and market researchFoster consistent communication between Product Marketing and regional partners to align product messaging with evolving customer needs and market dynamicsAudit current client communications to identify process gaps and ensure all the external product collateral is reflected appropriatelyAnalyze findings and connect the dots with client feedback and market research insights to deliver structured reporting to Product Managers to help inform future roadmap decisionsProvide ad-hoc operational GTM support during product launches This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.