Program Administrator - Patient Experience (Hybrid)

Job DescriptionAlign yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit's package that includes healthcare, a 403(b) and paid vacation. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.What you will be doing:The Program Administrator is responsible for planning, implementing and administering the day-to-day operations of the Patient Experience department’s projects program. The program this role pertains to is responsible for the design, development, and implementation of projects aimed to improve key Patient Experience metrics. The Program Administrator has the authority to make independent decisions related to day-to-day project management operations and contributes to the strategic planning, design, development and implementation of program objectives, procedures, processes and standards.Duties include:

Proposes, develops, coordinates, and organizes resources to meet program objectives.

Executes on day-to-day tasks as determined through collaboration with the Senior Program Manager and under the supervision of the Associate Director.

Partners and collaborates with leadership, and key partners on the program's proposed scope and/or process changes. Responsible for developing or recommending process, improvement measures, coordinating program activities and timelines, and determining if resources meet program objectives and needs.

Supports training needs and implements applicable education, training, on-boarding and/or mentorship pertaining to the program. May include precepting pertaining to the program.

Researches, gathers, and summarizes data from various sources to evaluate project performance and/or program operations. Makes recommendations to management based on findings. May deliver information to program participants, partners, and/or cross functional teams.

Identifies growth opportunities and efficiencies impacting the program and/or department's success. Proposes and/or creates plans to achieve program objectives.

Maintains data system integrity and ensures quality assurance measures are followed based on departmental and/or program standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.

Monitors projects within the program to ensure appropriate governance and program compliance with internal policies and procedures as well as with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements as appropriate. Assists and coordinates with monitoring, communicating process or compliance changes, and implementing plans to update processes. May assist with, or take corrective actions, as needed.

Supports management with planning, monitoring and managing the program's fiscal budgets and financials. Resolves or calls out issues as needed.

Identifies program participants and partners and leads cross-functional teams in the program's administration, maintenance or expansion.

Interfaces with internal/external partners to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. Serves as the primary contact and resource for the program operations and administrative activities.

Contributes to the program's communication documents including reports, policies and procedures, and other program materials.

#Jobs-IndeedQualificationsRequirements:

High school diploma/GED required. Bachelor's degree in business administration, healthcare or another related field preferred.

A minimum of 3 years of project support experience required.

Why work here?We take pride in hiring the best employees. Our accomplished and compassionate staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.Req ID : 6213Working Title : Program Administrator - Patient Experience (Hybrid)Department : Patient ExperienceBusiness Entity : Cedars-Sinai Medical CenterJob Category : AdministrativeJob Specialty : AdministrativeOvertime Status : EXEMPTPrimary Shift : DayShift Duration : 8 hourBase Pay : $75,524.80 - $117,062.40Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.