Program Manager job vacancy

Vacancy expired!

Job Description:

Client's Innovation and Technology Department is seeking a motivated contract Program (Project) Manager to lead the coordination of multiple and simultaneous capital and technology upgrades at Arrowhead Regional Medical Center, a 456-bed hospital in Colton, CA.
The Program Manager will oversee the coordination of all four projects to ensure minimal disruption in patient care through detailed coordination and effective communication between all stakeholders; including but not limited to, vendors, contractors project coordinators, hospital/clinical leadership and the project executive committee.
The program includes design, scope and coordination of a hospital-wide network upgrade; replacement of a nurse call system; upgrade to the hospital's telemetry monitoring capabilities; and an upgrade to the hospital's security camera network.

About the Project: Client and its hospital Arrowhead Regional Medical Center (ARMC) will be replacing and/or upgrading several key technologies that require precise coordination to ensure patient care safety. This project includes four sub-projects: 1) Hospital-wide IT network upgrade; 2) Replacement of ARMC's Nurse Call System; 3) Upgrade of ARMC's telemetry monitoring network; and 4) upgrade to ARMC's security camera system.

About ARMC: Arrowhead Regional Medical Center is a 456-bed, university-affiliated medical center which runs an average occupancy rate of 90% or higher and one of the busiest emergency departments in the State of California. ARMC is a designated trauma center, regional burn center, and safety-net hospital for San Bernardino County and its 2.2 million residents. Coordination of these four projects will be paramount to ensure minimal downtime and continued focus on patient safety and quality of care.

Contract Program Manager Job Specification: The County is seeking a Program (Project) Manager to lead the coordination of multiple and simultaneous capital and technology upgrades at Arrowhead Regional Medical Center, a 456-bed hospital in Colton, CA. The Program Manager will oversee the coordination of all four projects to ensure minimal disruption in patient care through detailed coordination and effective communication between all stakeholders; including but not limited to, vendors, contractors project coordinators, hospital/clinical leadership and the project executive committee. The program includes design, scope and coordination of a hospital-wide network upgrade; replacement of a nurse call system; upgrade to the hospital's telemetry monitoring capabilities; and an upgrade to the hospital's security camera network.

The Program Manager will be responsible for leading an enterprise team, assigning individual responsibilities, enforcing accountability, developing and maintaining a schedule and timeline to ensure timely completion of the project; Maintain an industry standard project management documentation, methodology and metrics to ensure project meets service delivery expectations; Work directly with internal and external subject matter experts, executive leadership, and business operations to deliver successful implementation while managing project scope. Program Manager responsibilities include identifying resourcing needs and coordinating the efforts of departmental staff and third party vendors to meet project milestones and deliverables according to plan; Work to define the project's objectives, scope and provide project oversight throughout its life cycle.

The successful candidate is highly organized, communicates well, utilizes leadership skills, sound judgment, and discretion to positively influence project teams and overall project success. The successful candidate will play a primary role in following expert areas of Project Management:

Communication: Ability to relate and communicate positively, effectively, and professionally with project stakeholders at all levels. Ability to establish an effective communication plan through various communication channels and project correspondence (project plan, presentations, project status, reports as required).
Project Planning: Execute the tasks as defined in the project plan in order to achieve the project goals.
Project Performance Monitoring: Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify variances, perform required corrective actions as appropriate.
Change Management: Manage changes to the project scope, schedule, and costs using appropriate verification techniques to keep the project plan accurate, updated, and reflective of authorized changes as defined in the change management plan; facilitate customer acceptance. Ability to make course
corrections when necessary using a structured and well-defined change management protocols and change control procedures.
Setting Expectations: Ensure a common understanding by setting expectations regarding the project plan to align the stakeholders and team members. Implement approved actions and workarounds to mitigate project risks in order to minimize the impact on the project.
Client and Vendor Relationship: Establishes and maintains client and vendor relationships.
Resource Allocation: Manage resource allocation proactively by ensuring that appropriate resources and tools are assigned according to the project plan.
Methodology: Champions best practices and methodologies to establish a solid foundation on how to execute the project. Ability to apply development methodologies such as Agile and Waterfall as well as managed services best practices to ensure compliance and security across operations, including
endpoint security, network security, cloud security and policy management.
Contract Management: Formalize and facilitate closing final acceptance for the project from the sponsor/customer by ensuring that the delivered product(s) and services comply with the agreed deliverables lists, scope, and any organizational procedures from all parties involved.
Risk Management - Proactively assess, identify and communicate project risks and come up with a mitigation plan of action.
Customer Satisfaction: Measure customer satisfaction at the end of the project by capturing customer feedback using appropriate techniques to gain, maintain,
and improve customer long-term relationships.
Knowledge Base: Contributes to knowledge through activities such as sharing documented lessons learned, documented deliverables, and facilitation on trainings, discovery and working sessions.
Customer Service: Understands quality customer service standards for own work and monitors and manages work of team members, providing feedback as appropriate. Ability to follow direction and recommend process improvements throughout the course of the project.
Motivation: Engages and motivates others in the attainment of the project's vision. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals. Ability establish commitment among team members on project milestones. Celebrates, either formally or informally, the accomplishment of goals.

Experience and Education Required:

5-8+ years proven project management experience including scope and requirements definition, problem solving and process improvements, leading distributed teams in complex environments such as on premise, cloud, or hybrid.
5+ years leading complex multiple technology platforms and enterprise projects involving business, technical and cross-functional teams.
5+ years end to end experience with large-scale implementation projects utilizing industry standard development and service delivery methodologies.
3 + years' experience with RFP process, contract negotiation, vendor and portfolio management.
Proficiency with MS Project, MS Word, Excel, PowerPoint, and Visio
5+ years' experience utilizing Software Development methodologies such as Agile and Waterfall as well as managed services support structure and best practices.
Ability to recognize personal skills, abilities, limitations and strengths, taking appropriate action to pursue developmental activities to strengthen skills and experience.
Ability to work in a fast-paced environment and to adapt to frequent change.
Excellent analytical and problem-solving skills.
Strong communication, organizational, analytical, problem-solving and interpersonal skills that promote teamwork and collaboration.
Ability to advocate a creative atmosphere, facilitates productive meetings, and envisions a final product and user adoption early in the design and/or development process.
Ability to develop cooperative relationships to achieve results through a win-win relationship.
Ability to establish alliances with other departments and organizations by recognizing dependencies.
Awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process.
Ability to identify project risks by defining risk strategies and developing the risk management plan.
Participates as part of a team, understanding the various work styles of others and their roles on the team. Demonstrates enthusiasm and commitment to the goals and objectives of the team. Seeks help from other team members as appropriate.

Highly Preferred:

Bachelor's degree in Business Administration, Computer Science, or related field.
PMP/CSM/PMI-ACP or equivalent certification.
Previous functional/technical Hospital technology project experience either as an internal consultant or with a consulting/software organization
Previous project management, and network implementation experience preferably in a government and hospital setting.
General experience in government implementations.
General experience working with the State of California Office of Statewide Health Planning and Development (OSHPD)

ID: #22922859
State: California Colton 92324 Colton USA
City: Colton
Salary: USD TBD TBD
Job type: Contract
Showed: 2021-11-17
Deadline: 2022-01-15
Category: Customer service