Program Manager - Digital Accessories job vacancy

Vacancy expired!

Summary

The Accessories merchandising contractor will play a key role for the Global Digital Experience & Merchandising team in managing the merchandising of Apple’s accessories and key services across the Apple Store Online.
The right candidate must have demonstrated ability in analyzing and identifying the approach to prioritize key programs, be an expert in best in class digital practices and have a towering strength in data reporting and insight identification.
Additionally, excellent skills in program management, customer journey, and performance merchandising are essential for success.
This is a 12 month contract role.

Description

Gather data analysis/insights from various sources including but not limited to: sales data, site engagement metrics, customer chat and survey data, to inform discussions and the development of business optimizations and merchandising briefs.
Develop and manage detailed merchandising plans for accessories that drive attach rates, improve conversion, and increase average order value.
Gain a deep understanding in what capabilities improve the customer experience, especially as it relates to key Apple services attach rates.
Work closely with digital content management teams to optimization performance and prepare for new launches.
Identify the most effective prioritization of accessories (by line of business) across Apple Store Online, Apple Pick Up, and the Apple Store App.
Provide weekly updates to senior leadership on Accessories performance.
Participate in A/B testing roadmap initiatives to enhance the online experience for customers through optimized merchandising and buy flow improvements.

Key Qualifications

5+ years digital merchandising or equivalent experience
Validated analytical and numerical aptitude; versed in site analytics and proficient in analyzing data for decision making
Experience with merchandising tools
High attention to detail and obsesses over customer experience
Experience working closely with creative and UX teams to build customer experiences and define shopping journeys.
Proven ability to influence across teams to drive innovation and results
Experience presenting to and influencing senior leadership
Deep knowledge of the global retail industry and digital commerce trends
Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.
Superior verbal and written communications skills
Excellent project management skills, including work prioritization and planning
Ability to think and react in a high-energy, fast-paced environment
Exceptional ability to problem solve, develop creative solutions, and demonstrate resourcefulness

Education & Experience BA/BS required, MBA a plus

Additional Requirements Regular meetings with peers in Asia and Europe during overlapping business hours.