Program Manager III

Location: San Francisco, CA Description: Title: Program Manager III

• Provide monthly reporting and analysis on Support Offers and Services, including impact on revenue (attach rate, early termination, discounts etc) and provide actionable insights.
• Use analytical skills to develop quantitative and qualitative insights to formulate robust, actionable recommendations to improve current processes and create long term solutions for the stop gaps that currently exist.
• Work with Account teams and our partner ecosystem on a renewals strategy to continue business growth opportunities and help our customers.
• Help with ongoing process documentation project.

• BA or BS degree or equivalent practical experience.
• 5+ years work experience (Preferrably in program/ project management)
• Some experience in data analysis. (Any tools, ex: Tableau, Google trix, Excel)
• Experience with Identifying and implementing metrics to measure results and efficiency in areas being supported. Salesforce experience, especially reporting.
• Experience in project/program management.

• 6+ years of experience in reporting and analysis with core responsibilities of working with complex data sets, identifying patterns, summarizing the findings and executing on solutions.
• Superior analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, dynamic environment.
• Ability to solve complex, unstructured problems by synthesizing monthly data provided by the audit team and presenting summary and solutions.
• Familiar with Salesforce reporting and experience with SQL to extract and manipulate quantitative data.
• Experience with Oracle and SAP ERP systems is a plus.
• Project management skills - proven ability to oversee projects and apply project management methodologies to ensure successful completion
• Detailed and process oriented, familiar with order processing, compliance and audits Google Workspace experience in a corporate environment a plus but not required (Sheets, Slides, Sites, etc.)