Project Manager Associate - Eurofins Environment Testing - Air Toxics, Folsom, CA

Under general direction, the Project Manager Associate communicates with clients in a

professional and timely manner to achieve and maintain a strong customer relationship;

proactively guides and tracks the progress of small and large, complex project completion A to Z, initiates meetings with all lab personnel involved with successful project completion; and provides customer voice companywide, escalating issues to management when necessary.This position requires exceptional ability to prioritize duties efficiently with a proactive approach, attention to issues important to all internal and external parties, ability to listen and persuade others to aid in the quest for desired outcomes while maintaining an approachable, open demeanor with all project related team mates. The Project Manager Associate will also actively participate and be accountable for the project management functions as outlined below:Essential Job Duties & Responsibilities: Perform all project liaison functions needed for goal achievement between the clients,sales team, laboratory, and the finance team; Project management from A to Z, including contract execution, project setup, projectexecution, and result achieved evaluation; Respond professionally and timely to client inquiries, handle simple to complicatedtechnical explanations; communicate and escalate issues as needed to appropriate teamleader, manager or director; ensure client is kept up-to-date on status; Set up and maintain accurate and complete account information, contact logs andproject profiles in the Client Service Module of ATLAS and relay project information tothe laboratory in a timely, effective manner; Read the contact log of the Sales group and Project Mangers; take initiative to enact anyprocess improvement measures or address client concerns in a timely manner; followup with client with appropriate sense of urgency; escalate issues to appropriatemanagement team members as needed; Ensure variance tables are complete and project requirement tables are preparedaccurately prior to the laboratory initiating work; Utilize LIMS to manage project accuracy and status; Set up media shipment guidelines, and provide or seek out appropriate personnel fortechnical support to the clients and/or sales staff; Generate quotes as needed Proactively participate in collection activities Other duties as assigned