REMOTE - Functional Analyst

02 Dec 2024

Vacancy expired!

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Determine Business system requirements and document the same. Develop functional specifications and design solutions as per application capability. Acts as a liaison between the Enterprise Application Services team and the Business users. Performs Fit/Gap Analysis. Configure application software to deliver new or modified functionality. Documents Test plans and supports user acceptance testing. Recommends application functionality and features that could be implemented. Create and manage service requests with application vendors to resolve application issues or functionality.

Essential Functions
  • Requirements Gathering - Conducts meetings to determine business needs and documents them.
  • Conducts Feasibility study of the requirements
  • Research ERP/packaged application functionality and features that could be implemented to meet business requirements.
  • Performs Fit/Gap Analysis
  • Configure application software to deliver new or modified functionality.
  • Develop functional specifications and design solutions based on application module capabilities.
  • Performs application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution
  • Collaborates with technical team in the process of developing application extension solutions or resolving application issues.
  • Acts as a liaison between the Enterprise Application Services team and the Business users.
  • Prepare test plans and execute, conduct and support user testing.
  • Assists in issue resolution of complex production issues as needed.
  • Create and manage service requests with application vendors to resolve application issues or functionality.
  • Plans and/or monitors all the tasks and/or phases involved in successful delivery of application solution.
  • Shares application and functional knowledge with other functional analysts as needed.
  • Required to perform duties outside of normal work hours based on business needs.

Job Complexities & Impact
  • Mostly works on solutions for requirements that are considered medium priority or moderate complexity.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Follows department processes and procedures and may make recommendations to these processes.

Supervision Received or Extended
  • Works under guidance of more experienced Functional Analysts.
  • Actively contributes to the results of a team and works towards achieving team goals and objectives.
  • Uses expertise of more senior level Functional Analysts and leverages additional resources to confirm solution or explore customized applications as a solution.
  • No supervision of others but may support other team members in achieving their deliverables.

Knowledge and Skills/Technology Used
  • Good written and oral communication skills.
  • Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.
  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality.
  • Experience working on projects involving multiple application modules and integration with other systems.
  • Working knowledge of ERP/Packaged application functionality and features.
  • Has background that combines functional expertise and business management skills with an understanding of information technology.
  • Familiarity creating process documentation, training procedures, and standard operating procedures.
  • Standard Microsoft Office skill set.

Typical Education
  • Generally requires Bachelor's Degree or equivalent work experience

Typical Range of Experience
  • Typically 2-5 years of directly related experience

License or Certification
  • Certification in ERP/Packaged Software preferred
  • Business Analysis Certification such as CBAP or CCBA preferred

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

#techreferral

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

  • ID: #23744081
  • State: California Santaana 92701 Santaana USA
  • City: Santaana
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-12-02
  • Deadline: 2022-01-30
  • Category: Software/QA/DBA/etc