Representative, Technol Ops I

About the RoleEntry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work processes.Your Impact-'The Technology Operations Representative is a lower-level position, serving as the first point of contact for technical issues or inquiries from both CSA's onsite Ops team and Stanford customers. Its primary focus is on responding to tickets, triaging issues, and providing customer support and resolving technical problems, such as assisting with software and hardware issues, responding to user inquiries, escalating complex issues to higher-level technical resources, and ensuring timely resolution of technical concerns.The position does not involve designing, planning, or driving projects, as these responsibilities are reserved for higher-level technical resources (Technology Operations Specialist, Technology Advisor, Technology Manager).Responsibilities:i. Serves as the initial point of contact for technical inquiries from clients and the on-site CSA team. Provides customer support by assisting with low level software and hardware issues and resolving technical problems promptly.ii. Escalates complex technical issues to Technology Operations Specialist for further investigation and resolution.iii. Maintain systems documentation in a format as agreed to by the parties.iv. Guides users through basic troubleshooting steps to identify and resolve common technical issues.v. Collaborates with Tech Ops Specialists, Stanford’s IT stakeholders and off-site CSA IT as needed to ensure timely resolution of technical concerns.vi. Shall participate in user training sessions as needed to help users better understand and utilize Cardinal Print.vii. The role will also be available to perform weekend Post Windows patching activities. It is generally understood that these activities happen early Saturday mornings for approximately two hours. There will be no additional charges for performing these activities. If activities are required to be performed on a weekend, the TORs schedule will be adjusted to accommodate the work.About You: The Skills & Expertise You BringHS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

Associates degree or equivalent required.

Ability to communicate technology issues clearly to manager and team.

Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding (confirm through repeating back) what was heard) and escalation of issues .

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

To be established with Co-op organization in alignment with their course descriptions.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.06 - $25.55.This role is eligible for a transportation allowance.Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation (https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation )We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers (https://csa.canon.com/online/portal/csa/csa/company/careers/) .#CSAPosting Tags#li-FL1 #PM22Location US-CA-StanfordCompany Canon Solutions America, Inc.Requisition ID 32081 Category Information Technology Position Type Full-Time