Reservations Supervisor - Franchised

Job Number 24126915Job Category Sales & MarketingLocation Laguna Cliffs Marriott Resort & Spa, 25135 Park Lantern, Dana Point, California, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.The Reservations Supervisor oversees a team of agents and helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to Aimbridge Hospitality standards. Minimum of 3 years experience in reservation and/or group housing. This position may also perform similar functions of the Reservation Agents they help support. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.QUALIFICATIONS:

High School diploma or equivalent is required; bachelor's degree or college coursework is preferred.

Experience in a hotel or a related field required.

Supervisory experience in a hotel or a related field is also preferred.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful high pressure situations.

Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data and basic arithmetic functions.

Must maintain composure and objectivity while under pressure.

Comprehensive knowledge of the field's concepts and principles.

Performs complex tasks typically following established processes.

Leads and directs the work of other associates.

Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting strategic planning and procedural change.

JOB RESPONSIBILITIES:

Approach all encounters with guests and employees in a friendly service oriented manner.

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Maintain a warm and friendly demeanor at all times.

Answer all incoming calls promptly in a friendly efficient and courteous manner.

Be able to answer guest inquiries about hotel services facilities and hours of operation.

Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.

Communicate and work closely with the Sales Department concerning group bookings.

Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.

Maintain accurate files and reports.

Handle all special reservations to include V.I.P. reservations packages and discounts.

Compile and input all necessary information for the required Rooms Merchandising meetings.

Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.

Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.

Associates must at all times be friendly helpful and courteous to guests managers and all their fellow employees.

Complete forecasts as required by management.

Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.

Perform any other duties as requested by management.

Attend meetings as required by management.

Be able to perform all duties of Reservations Agent and assist as needed at front desk.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanThe hourly rate of pay for this position is $28.00.This company is an equal opportunity employer.frnch1