RN Nursing Manager

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)Positions in this function is responsible for providing expert clinical and administrative leadership to teammates within a given department or multiple departments to ensure efficiency of operations and functions. Under the supervision of a clinician, this teammate is responsible for ensuring that all policies and procedures are followed related to patient clinical care and safety. Responsible for performing operational duties as required under the supervision of the Lead clinician, site administrator or designee.Primary Responsibilities:

Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer

Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in Optum fall prevention program

Complies with Optum sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices)

Ensures appropriate staffing levels by scheduling on a daily and monthly basis within budgetary guidelines

Ensures compliance in licensing, certification and competencies

Evaluates nursing competencies and nursing decisions according to current nursing practice

Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department

Functions as a resource and serves as a liaison between administration, clinicians, teammates, other departments, patients and vendors

Provides direct patient care as needed

Participates in Nursing Leadership, Nurse Peer review and other committees as needed

Identifies and participates in quality improvement projects for the site

Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates

Maintains clinical standards outlined in the clinical operations policies and procedures manual Identifies deficiencies and recommends changes

Participates in educational programs to enhance nursing and management knowledge

Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Anticipates the needs of the Primary Care Physician (PCP) and carries out orders

Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms

Assists clinician and teammates in responding to patient emergency situations as per Emergency Response Protocols

Transports dirty equipment, performs appropriate cleaning, disinfecting, autoclaving, cold sterilization, maintains autoclave, cidex and A-test logs as needed

Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained

Instructs patient on lab, radiology, and other procedure / testing preparations

Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc

Escorts patients to ancillary services when needed

Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc

Forwards all pre-op information to hospital surgeon

Schedules appointments

Registers new patients and refers them to the Eligibility department as needed

Ensures the "No shows" are entered into IDX, and performs "No Show" follow up process

Works bump list

Maintains immunization records and updates EHR (including California Immunization Registry (CAIR))

Assists with the completion of appropriate forms (DMV, disability, etc)

Updates patient demographic information in IDX

Performs patient record audits

Answers, directs, and follows up on incoming calls

Calls patients as requested by clinician

Distributes incoming correspondence (faxes, consult notes, test results, etc)

Participates in handling patient concerns, forwards form to the Patient Liaison or supervisor and responds to patient complaints if appropriate

Completes Care Team compliance measures on a daily basis (department specific)

Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures

Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc

Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center

Participates in teammates / clinician “huddles”

Participates regularly in site teammates and department meetings

Covers teammate positions as needed

May assists with site marketing activities (ie health fairs, senior Olympics, flu clinics and other events)

Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects

Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure

Cleans and stocks exam and procedure/surgery rooms

Serves as a relief for the teammates

Assists with all departments specific functions within the RN scope of practice

Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained

Ensures yearly expiration logs for Preventative Maintenance (PM) are performed as needed

Ensures EKG reconciliation is performed and confirmed EKG’s are seen by clinician before patient is discharged

Ensures referral tickler file / log are maintained

Ensures immunization records and updating EHR (including California Immunization Registry (CAIR)) are performed

Participates in all Nursing Leadership regional meetings and Nurse Peer Review as needed

Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates

Participates in verifying medications and vaccine doses for non-licensed teammates

Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department

Completes all mandatory online clinical education as assigned by clinical educators and immediate supervisor

Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight, and other pertinent patient information to clinician

Develops an appropriate nursing care plan

Implements a plan of care by performing nursing interventions and assisting with procedures

Instructs patient on procedural preparations

Administers medication and other therapeutic modalities within the scope of practice of a Registered Nurse

Collects, labels and transports various specimens to appropriate destinations

Performs patient and family teaching

Documents and maintains records of medical and nursing procedures

Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammates abilities, clinician and patient schedules, patient flow and procedures

Ensures adequate levels of supplies are maintained

Ensures that all equipment is maintained

Performs comprehensive patient assessment and triaging

Directs patients to appropriate levels of care and authorizes outside services

Notifies pharmacies of new prescriptions and authorizations of refills as ordered by clinician

Participates in educational programs to enhance nursing knowledge

Adheres to standard precautions at all times

Adheres to safety policies and procedures at all times

Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Frequently monitors overdue orders and follows approved process to address the orders

Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives

Assists clinicians with medication reconciliation per guidelines

Uses approved standing orders to perform, order test and update referrals

Assists with entering referrals in electronic health records EHR for clinician to authorize

Enters medical billing charges for services rendered in EHR

Participates in verifying medications and vaccine doses for non-licensed teammates

Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department

Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend

Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only)

Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken

Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols

Verifies that the informed consents for procedures have been signed, dated and witnessed

Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures

Prepares labels, collects and transports various specimens to appropriate destinations

Cross trainings to work in other departments or other duties as assigned by supervisor /management

Performs additional duties as assigned

Accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

Graduate from an accredited school of Nursing

Current California RN license

Basic Life Support (BLS)for Healthcare providers from the America Heart Association

3+ years of clinical experience

2+ years of leadership experience (supervisor and above) with direct reports

Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

Master's degree

Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college or equivalent experience

Advanced cardiac life support (ACLS)certification

Pediatric advanced life support (PALS) certification

Ambulatory care experience

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.California Residents Only: The salary range for California residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.