Sales Operations Coordinator (Military)

Requisition ID: 530902Position: Full-TimeTotal Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=enUS)Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.GENERAL FUNCTIONThe Sales Operations Coordinator acts as the liaison between the Military Channel sales team and all internal departments (Customer Service, Logistics, Planning, Credit, IT, Marketing, Product). The coordinator team is the primary source of communication for all Account Managers within the Military Sales Team. This individual supports all daily sales team requests and needs, to ensure in field efficiencies and that all internal support is provided to meet the needs of the business effectively.MAJOR DUTIES AND RESPONSIBILITIESManages incoming and outgoing emails each day for Military Account Managers; 24-48 hour turn-around time

Supports all incoming phone calls requiring immediate support

Coordinates and ensures processing of specific requests

sales reports

Tracker

UPC codes

Pictures

Partners with commercial teams to address and resolve all issues regarding customer billing issues, PO and shipping

Liaises with credit department to address all credit-related customer issues

Supports incoming questions and issues relative to the order entry app One Sales Suite

Receives and enters all personal and free frame prescription orders

Generates special RA requests based upon Manager needs

Joins weekly sales team conference calls and works to coordinate resolve of consistent and common issues across the sales team

Minimum EDI/IDOC support as well as manual order management and processing

New brand approvals and distribution guideline reinforcement

Portfolio management

Liaises between the commercial sales team to work with:

Supply Chain and Distribution Center to ensure timely shipping of orders.

Customer Maintenance to update/change/revise any detail to the profile of the customer (ie: bill to/ship to addresses, contact info, billing terms, all specifications of the customer).

Distribution to open/close new accounts, approval for brands, and saturations to carry lines in specific territories.

Discount and Commissions Department to ensure customer receives correct discounts as well as billing documents are accurate.

Inventory Planning to provide current status of sku’s (new, limited editions, obsolete). Performs transfers of inventory and daily/weekly allocations to maximize fill rates of orders. BI to generate weekly/daily/monthly/recurring reports.

BASIC QUALIFICATIONSAssociate’s Degree

1+ years related work experience

Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet

Must be proficient in excel- intermediate to advanced level

Excellent verbal and written communication skills

Ability to work independently and multi-task with limited supervision as well as works well in a team setting

Attention to detail and accuracy

Takes initiative

Innovative thinking

Strong interpersonal skills; ability to work well with all levels of internal leadership and staff

Places a high priority on responsiveness

PREFERRED QUALIFICATIONSBachelor’s degree in Business Administration or related field

Advanced SAP Skills

Past experience with retail or buying

Microsoft Access experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.