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- Gathers, refines and validates complex business requirements, interdependencies, potential risks and issues
- Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
- Assists in the business process design or redesign and documentation as needed
- Translates high level business requirements into functional specifications and manages changes to such specifications
- Facilitates communication and gains commitment between business units to align solutions with business strategies
- Develops complex business cases
- Works on multiple projects as a project team member, at times as a project leader
- May coach and mentor less experienced staff
- Assists with facilitating project governance and corporate priorities
- Work with Business and IT teams to document user stories (requirements), process flows, UAT results, status reports
- Lead medium to large projects/initiatives in a Salesforce environment
- Research and resolve production issues, troubleshooting of the Salesforce and batch environments
- Ad hoc user and SME support
- Perform Impact Analysis across multiple platforms and applications related to Salesforce changes
- Work with Salesforce Support
- Manage Software, Application, System Upgrades, Enhancements and Maintenance - as the business liaison of customer and associate facing systems and applications powered by SFDC.
- Provide SFDC SME.
- Support of issues from nationwide regions, centers and AHFC consumers.
- Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and call center operational impact that will lead to potential user stories.
- Maintain quality standard and process documentation and participate in Sprint Reviews and Retrospectives as a key member of the Digital Delivery Center and Scrum team.
- Coordinate and complete user story activities to remediate defect, system maintenance, and system enhancements
- Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc.
- Manage M to L Projects/Initiatives.
- Ensure a harmonious flow of work among production support and projects.
- Partner with the Project Teams to align the production support processes for implemented Salesforce projects.
- Play a key role in the transition from project to production support.
- Contribute to the departments agile transformation by adopting agile principles and processes.
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
- 5 to 7 years of relevant technical or business work experience
- In-depth knowledge of business requirement and corporate priorities.
- Advanced ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
- Advanced ability to develop complex business cases.
- Advanced ability to create impact analyses to make recommendations.
- Advanced ability to present complex positions and strategies for business decisions, processes and plans.
- In-depth knowledge of compliance principles.
- In-depth understanding of the business architecture and its relationship to other architectures.
- Advanced ability to assess corporate impacts of changes and recommend strategies to senior management.
- BA/BS degree
- Three (3) or more years of Salesforce or related CRM experience.
- Experience with CRM (Customer Relationship Management) or account management systems and processes.
- Must be able to coordinate multiple initiatives simultaneously.
- Strong organizational skills
- Must be self-motivated with strong analytical, organizational and project coordination skills.
- Must have ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
- Strong verbal and written communication skills.
- Ability to manage medium to large projects/initiatives and support extra-large projects/initiatives.
- Ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
- Ability to work effectively with AHFC staff, IT staff, 3rd party vendor staff.
- Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
- Prior experience in a team environment and the ability to interface with all levels of management needed.
- Experience in a captive finance, financial services, and/or banking.
- Excellent customer service and problem-solving skills
- ID: #49210322
- State: California Los angeles 90001 Los angeles USA
- City: Los angeles
- Salary: Up to $60
- Job type: Contract
- Showed: 2023-02-14
- Deadline: 2023-03-25
- Category: Software/QA/DBA/etc