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- Serves as an integrator between business needs and technology solutions, helping to create technology solutions to meet business needs.
- Responsibilities include defining systems strategy, developing system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.
- Serve as the primary technical interface between inter-department management and the Application Support team, third-party vendors, and business leaders.
- Manage resources for ongoing development, tuning of integrations with Salesforce, Epsilon CDP and ESP as well as Amazon Connect Call Center technology integration strategy.
- Provide architectural recommendations in integration design. Accountable for code efficiency and data integrity with all applications integrated through our CRM tech stack
- Provide leadership in business requirement definition for new projects as well as leadership in customer service to our business community for change requests and issue research
- Support and coordinate the design, implementation, and maintenance of vendor-supplied application systems to ensure acceptance and proper use of the applications.
- Compliance to SDLC, PCI, CCPA and SOX in all aspect of application development. Maintain policies, standards, and governance model set forth for the Integration team.
- Provide oversight to the source code repository and practices. Ensure a high level of integrity and effective controls are in place to maintain and deploy integration artifacts and configurations.
- Ensure the maintainability, scalability, upgradability, and flexibility of the different vendor platforms
- Additional duties as assigned.
- Five+ years of Salesforce experience
- Three+ full life cycle Salesforce implementations
- Experience with at least two of the following clouds: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Integration Cloud
- Experience in Lightning (Aura and LWC) or like technologies
- Two+ years of leading / managing a work stream on enterprise implementations
- Experience with any Call center technologies, preferably Amazon Connect
- Experience with Source Control tools Git, Bit bucket.
- Experience in Aura Framework, Lightning Component and Salesforce Lightning Design System.
- Ability to support Systemic operational improvements and build distributed applications with intuitive user interface design.
- Hands on experience managing customer journey emails and Call strategies using any industry standard Customer Data Platform and Email Service provider. Epsilon experience will be a plus
- Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
- ID: #49900106
- State: California Thousandoaks 91360 Thousandoaks USA
- City: Thousandoaks
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-05-10
- Deadline: 2023-07-08
- Category: Et cetera