Salesforce Developer/Administrator

Location: Lake Forest, CA Description: Our client is currently seeking a Salesforce Developer/Administrator

• Serve as one of the system administrators for the Salesforce.com environment with 300+ users (Service Cloud, FSC)
• Handle basic administrative functions including
• User account maintenance, reports and dashboards, workflow automation and other routine tasks
• Completes evaluation, scope and deployment of new development requests, using APEX code.
• Complete regular internal system audits and prepare for upgrades; Manages data feeds and other integrations as applicable
• Assist in training of new users, and grow the Salesforce.com skill set across the organization Effectively act as the liaison between our users, vendors and the application development teams;
• Works independently and alongside the Product Manager for CRM and Engineering team members
• Required Skills, Knowledge & Abilities
• Excellent Salesforce admin and APEX skills, and a positive attitude
• Experience with Apex, Visual Force, SQL, and JavaScript Experience with Salesforce Lightning, and Lightning Design System Develop & implement Technical Designs for complex projects using a combination of out of the box features and custom code.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and on all upstream and downstream applications, systems and processes
• Ability to coordinate work with geographically dispersed project team - Zoom/ Slack/ Email connectivity & presence balanced with the ability to get things done is required.
• Minimum 2-3 years of experience as a Salesforce.com administrator Salesforce.com ADM201 and PD1 certified Experience as an Administrator of a Service Cloud or FSC org strongly preferred
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements Previous experience working in a SCRUM or agile environment preferred