Scheduling Performance Manager

About the Role We are seeking an experienced and highly organized Scheduling Performance Manager to oversee our Scheduling Department and ensure exceptional service delivery to our clients and caregivers. This role plays a key part in managing people, optimizing scheduling processes, and maintaining operational excellence across our home care field staff.

Key Responsibilities People Management

Supervise and support the Scheduling Coordinators and Home Care Field Staff, ensuring high performance and engagement

Conduct performance reviews, provide ongoing coaching and development

Partner with HR and Leadership to assist with disciplinary actions when necessary

Attend and participate in the Department Lead monthly meetings

Scheduling & Operational Oversight

Oversee master client schedules to ensure accuracy and consistency across all clients

Ensure all client schedules are completed at least 3 months in advance, with appropriate caregiver-to-client matching based on skill, availability, and compatibility

Create monthly Schedulers On-Call schedule

Oversee daily scheduling operations to ensure timely communication, shift coverage, and smooth execution

Office on-call rotation

Reporting & Data Management

Monitor and track Key Performance Indicators (KPIs) related to scheduling efficiency, caregiver utilization, and client satisfaction

Use Monday.com and other systems to manage and analyze scheduling data

Create and present reports for the Leadership Team, highlighting trends, issues, and opportunities for improvement

Qualifications

2+ years of experience in people management, scheduling, operations, and leading a team, preferably in a home care, healthcare, or staffing environment

Strong leadership and interpersonal skills with a proven ability to manage and motivate teams

Proficiency in Monday.com, Microsoft Office Suite, and scheduling software

Excellent organizational and problem-solving abilities with attention to detail

Ability to manage competing priorities in a fast-paced environment

Why Join Us A collaborative and mission-driven culture focused on making a difference in the lives of our clients and caregivers. Opportunities for professional growth and leadership development. Competitive compensation and benefits package.