Senior Content Designer, AI

Team & Role:  

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.  

 

This role is part of our Content Design practice within the experience design organization, which includes a diverse set of skills and backgrounds such as interaction designers, researchers, visual designers, technical writers, and more. We use our superpowers of empathizing with users, understanding their needs, and applying our expertise of designing through language to create product experiences customers love. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.  Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/   

 

What you get to do in this role:  Lead UX writing: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1 to 2 products. This includes creating content wireframes, information hierarchies, prototypes, content standards, glossaries, and more. Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals beyond the immediate release. Contribute to team projects: Collaborate on various content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools. Advocate for user-centric design: Ensure that all content in the user interface is user-friendly, accessible, and aligns with voice and tone standards.