Senior Desktop Support Specialist

Yoh Life Sciences is seeking a

• Complete Level 1 & 2 Service Desk tickets and serve as the point of contact for escalated issues over the phone, via email or in-person
• Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and SLAs
• Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
• Determine and execute the best solution for the issue based on available information and details provided by users
• Properly configure and deploy hardware and software
• Complete projects and tasks
• Manage tickets in FreshService ticketing system
• Perform workstation imaging and deployments
• Perform routine maintenance on computer and IT systems
• Provide support for Windows systems in lab environments while following safety requirements
• Assist with remote and in-person on-boarding efforts
• Respond to user inquiries promptly and accurately

• 5+ years of experience as a Service Desk Specialist.
• Great understanding of computer systems, mobile devices, and other technology product.
• Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
• Excellent working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
• Experience working with BOX, Okta, Zoom, Mimecast, SharePoint, and MDM solutions.
• Excellent organizational, communication, time management, problem-solving, and customer-service skills.
• Ability to understand and execute technical manuals, documentation, and guides.
• Must have strong customer service skills, including ability to listen, interpret and explain IT related issues, and concept in non-technical terms.
• Must have excellent verbal and written communication skills.
• Team-orientated and available for evening/weekend work when necessary.
• Computer-related qualifications and certifications will be viewed favorably.
• Must be able to lift up to 50 lbs