Senior Director, Global Partner Programs

22 Apr 2024

Vacancy expired!

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies from startups to public companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk) and Freshteam (HR management system).

Job Description

Reporting to the SVP, Global Channel and Alliances, this Partner Program leadership role is responsible for designing, implementing, launching and managing Freshwork's partner programs.

In 2023 and beyond, our partner ecosystem will be a strategic pillar to Freshworks overall go-to-market success. You will be a visible leader responsible for driving a partner success culture across functional business units as we will depend more and more on our global partners to achieve ambitious growth goals.

You will collaborate with the broader organization and various leaders in the evolution, execution, measurement, operationalization of the partner programs and associated partner go-to-market initiatives. You will use your knowledge and experience of partner ecosystems and programs development to enable, expand and deepen our partner relationships and drive partner supported revenue growth.
  • Use your strong program development and execution experience with partner ecosystem knowledge to evaluate trends, partner values, global differences and behaviors, as well as cultural shifts to ensure that partner programs are well-designed for regional and global expansion, and company growth.
  • Architect the partner program framework for ecosystem partners - recognizing the unique differences within diverse partner categories.
  • Define operational requirements and processes required to support the implementation, management and evolution of partner programs and initiatives.
  • Develop, implement, and measure the global Partner program and associated initiatives in collaboration with the global partner organization leaders and team members.
  • Work cross-functionally across product, marketing, and sales ecosystem teams to ensure alignment, define requirements, develop roadmaps and budgets to ensure partner and programs adoption and success in each partner segment.
  • Develop program core messaging, including business value proposition for partner and Ceridian, and oversee development of program materials including guides, policies, and other content and collateral
  • Create and drive the OKR's and metrics to ensure continuous understanding, evaluation, and measurement of Partner program success.
  • Cross-functional contribution to the Global Partner Strategy and Programs .

Qualifications

  • 8+ years of relevant channel development, programs, and operational experience, working in the high-tech industry, preferably with a background in HCM, Software/SaaS, or cloud platform space
  • A demonstrated track record of success in developing, implementing, and operationalizing a partner program strategy in a high growth, global company with a reliance on a partner ecosystem
  • Able to plan strategically, execute pragmatically and adapt to a fast-evolving environment
  • Experience with the creation of financial business cases, data-driven insights, operations, and messaging
  • Ability to influence at all levels, internally and externally with partners
  • Team player with proven track record working effectively in cross-functional teams
  • Able to plan strategically, execute pragmatically and adapt to a fast-evolving environment
  • Excellent writing, messaging, and presenting skills
  • Experience with the creation of financial business cases, data-driven insights, and operations
  • Ability to influence at all levels, internally and externally with partners
  • Team player with proven track record working effectively in cross-functional teams
  • Desired background: Go-to-market, Product marketing, Financial modeling, Partner development, Business operations, Program management, HCM partner ecosystem

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • ID: #49749418
  • State: California Sanmateo 94401 Sanmateo USA
  • City: Sanmateo
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-04-22
  • Deadline: 2023-06-20
  • Category: Et cetera