Senior Director, Transformation & Systems Management

About UsUniversal Pictures Home Entertainment (UPHE) markets and distributes NBC Universal’s film and television offerings across transactional digital and disc formats worldwide. Distributed lines of content include contemporary and classic productions within the company’s expansive entertainment catalog, spanning properties from Universal Pictures, Focus Features, DreamWorks Animation, Illumination, Universal Media Studios and Peacock, as well as from select third-party partners.UPHE distributes through its own operations in parts of North America, Europe, Asia Pacific and South America and through a variety of licensee partnerships across major territories around the world. The Company is leading the way in exploring innovative technologies and in developing and adapting dynamic new windowing strategies and other initiatives for the evolving global home entertainment market.Its vast 4,000-plus title catalog is among the largest and most celebrated in the industry, comprising a wide variety of titles and genres. Among its most-prized properties are such franchise as The Fast and the Furious, Jurassic, Despicable Me, Minions, Mama Mia!, Downton Abbey, Shrek,  Back To The Future, Jaws, E.T. the Extra-Terrestrial and the legendary classic monster movies; recent films including Wicked, Oppenheimer and The Super Mario Bros. Movie; as well as such acclaimed television series as the Chicago and Law & Order franchises and The Office.In addition, UPHE is committed to fostering diversity, equity, and inclusion (DE&I) within its operations and content. As part of Universal Pictures, UPHE benefits from the company's comprehensive DE&I initiatives, which aim to create an inclusive environment both on-screen and behind the scenes. Job DescriptionGlobal Business Operations – Business Transformation & Systems Management Overview

The Business Transformation & Systems Management team drives operational excellence across UPHE by leading process innovation, workflow optimization, and strategic cross-functional alignment across the global distribution ecosystem. Acting as a bridge between retailers, internal teams, and technology partners, they oversee platform development roadmaps and integration, manage post-launch adoption, and ensure system stability through issue resolution and performance monitoring. As subject matter experts, they champion continuous improvement and scalable solutions that enhance efficiency and long-term business value.Who You’ll Work WithAn innovative team culture driven by impact, delivering meaningful outcomes globally.An over-performing yet culturally humble peer set that builds each other up, a WE mentality.Celebratory team that works hard and plays hard, holding each other accountable. #Together.A strength-based organization, where individual employee/manager collaborative growth conversations are valued.Responsibilities:Strategic CollaborationShape the future of UPHE’s global operations by co-creating strategies that align technology, process, and people across content distribution.Serve as a strategic thought partner to senior leadership, guiding decisions that balance innovation, scalability, and operational excellence.Foster alignment across cross-functional teams including Operations & Technology, Release Planning, Partner Services, TV Distribution, and Marketing, ensuring unified execution on go-to-market operations with shared business objectives.Operational ExcellenceLead transformation initiatives that streamline workflows, enhance efficiency, and deliver measurable impact across Global Business Operations.Establish governance frameworks and KPIs to drive continuous improvement, identify gaps, and ensure accountability.Oversee issue and bug ticket management, ensuring timely resolution, transparent communication, and long-term process optimization.Manage the Global Business Operations budget, partnering with Finance and leadership to forecast spend, allocate resources, and optimize vendor investmentsInnovation and TechnologyOwn the UPHE Global Technology Roadmap, prioritizing system enhancements, integrations, and automation that future-proof the studio’s infrastructure.Champion scalable, stable platforms and data pipelines, working closely with Operations & Technology to align technical capabilities with business needs.Drive adoption of innovative technologies, including automation and predictive analytics, to enhance decision-making and operational agility.Global Team LeadershipLead and mentor a high-performing team, focused on operational excellence, process design, and strategic enablement.Build strong vendor partnerships, managing SOW processes from scoping and selection to negotiation and onboarding.Guide change management and communication efforts, ensuring successful adoption of new systems, workflows, and business processes.Represent Global Business Operations in enterprise-wide transformation initiatives, advocating for standardization and efficiency across NBCUniversal.