Senior Executive Support Tech - Onsite San Francisco

DescriptionSenior Executive Support Technician - Private BankingSan Francisco Locals preferred (Hybrid 4 day onsite role)The Senior IT Desktop Support Technician is responsible for providing direct technology support to the most senior executives of Citizens Bank. This position requires someone with strong customer service skills and deep level of technical expertise. Paying close attention to detail, exhibiting excellent judgement and the ability communicate clearly and concisely with executives & senior staff is a critical component to success in this role. This role demands that the person acts as the face of IT for executives. To reduce impact on the executives, developing deep partnerships with other support teams to mitigate issues quickly is essential. The ideal candidate enjoys technology and has in-depth understanding and working knowledge of many end user platforms which includes but not limited to Windows PC’s, Macintosh, Printers, Home Network devices, and business software applications. Support for Apple IOS devices (iPads & iPhones) are major area of focus for this role.Qualifications

5 years’ proven experience working in an executive support / white glove organization.

Prior experience supporting conference rooms & AV equipment.

Preferred Technical Certifications

CompTIA A+, Network+, Security+

Apple Certified iOS Technician (ACIT) Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT)

Microsoft Certified Windows Associate – Windows 10 (MCSA), Microsoft Office Specialist (MOS)

ITL Foundations v3

Required Technology Skills

Building desktops from images with close attention to detail for personalization & customization

Knowledge of Active Directory, Group Policy

Networking knowledge – TCP/IP, DNS, DHCP, VPN

Mobile Technology – IOS, AirWatch, Android, OKTA, Authenticator

Operating Systems – Windows 10 & 11, MacOS, IOS

Microsoft Office 365 suite

Installation & Configuration of Windows & IOS Applications

As a Senior IT Desktop Support Technician, You will

Work directly with C-Level executives and their staff and or critical business units

Respond quickly to all technology needs inclusive of desktop hardware/software, mobile devices, printing, remote access

Support events onsite & offsite requiring travel, setup of network, desktop, and printing

Be flexible around shift work depending on business needs and projects

Provide support for executive meetings & video conferences

Be available on call support after hours

Work well independently and in team setting

Be flexible to the constantly changing environment

Work with a sense of urgency to satisfy client needs within SLA

Work on strategic and tactical projects that align with objectives

Pay Transparency The salary range for this position is 94400 - 141600 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.08/18/2024