Vacancy expired!
Ledgent Technology is hiring for a Senior IT Specialist to join a very exciting team in a unique industry. This is a flexible position and can be remote, hybrid, or on-site. Candidates are required to interview on-site.
Description & RequirementsThe Senior IT Engineer of Application Support is a technical leader responsible for installing, configuring, and maintaining software that carries out business operations. They are responsible for keeping software programs up to date, making sure they perform at optimal levels, and troubleshooting issues whenever they occur.Essential Duties and Responsibilities Engineers and operates assigned business applicationsProactively addresses known application issues; works collaboratively with peers and vendors to resolveAddresses all reported issues within defined SLAs; provides relevant status and resolution details viaServiceNow ticketing systemParticipates in rotating on-call schedule that requires 24/7 support during assigned scheduleDelivers all service requests within defined SLAs; participates in the delivery of capital projectsEnsures all applications are installed and patched in alignment with information security best practicesEnsures all applications are kept current at no worse than N-1, which is one release prior to the GA (General Availability) software versionDefines and operationalizes application SOPs (Standard Operating Procedures) and run booksTrains and mentors Help Desk Technicians on how to resolve common level 0/1 application issuesTrains and mentors peer and junior level Application Support Engineers on assigned business applicationsFollows organizational change management processes and ensures all configuration changes are properly approved & documentedMonitors and reports on assigned application performance metricsInterfaces, collaborates, and fosters strong relationships with business stakeholdersInterfaces with internal and external auditorsEnsures all audit findings are remediated within agreed upon timelinesManages vendor relationships for assigned business applicationsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.Education And/or ExperienceBachelor's degree in Computer Science or related technical field; Three years professional experience in IT Engineering; or equivalent combination of education and experience. Gaming and Hospitality industry experience preferred. We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.- ID: #49519942
- State: California Sacramentoca 95201 Sacramentoca USA
- City: Sacramentoca
- Salary: Competitive
- Job type: Contract
- Showed: 2023-03-22
- Deadline: 2023-05-20
- Category: Et cetera