Senior IT Support Specialist

Senior IT Support Specialist in San Diego, California Posted 04/11/22

• An entrepreneurial division of a Fortune 500 financial services firm focused on personal lending technology through digital processes.
• Their financial technology offers financing options for practically any purpose with best-in-class customer satisfaction and a nationwide reach.
• Purpose-driven and team-oriented environment with focuses on leveraging employee talents, cutting edge technology, and best practices and processes.
• Organization that is recognized for being truly multicultural; diversity and feedback rich is in their DNA

• Incredible work-life balance (very rare to go past a 40 hour week)
• Excellent career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.
• Results driven organization that values accountability and continuous improvement
• Opportunity to make an impact and add value for a startup with the resources and backing of a Fortune 500 enterprise
• Ability to influence the development of new digital products and contribute to long-term strategy and growth
• Competitive base salary plus excellent benefits to medical, dental, 401k, pension, and generous PTO policy.

• San Diego, CA

• Performs intake activities related to the support of end-users.
• Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
• Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
• Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.

• 2+ years of experience in end-user support
• Experienced in Tier 1 and Tier 2 support of Active Directory troubleshooting
• Understanding of software and hardware deployed within a business
• Effective verbal and written communication skills for the purpose of information to end-users.
• Knowledge of specific software and hardware.
• Banking or financial services experience a plus