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Job Description
Procore is seeking a
Senior Manager of Implementation Services to own driving, scaling, and inspiring a team of talented individuals focused on implementing medium to large-sized customers with a heavy focus on Public Sector clients. The Implementation team is vital to Procore, instrumental to long-term profitability, and encompasses onboarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore’s values of Openness, Optimism, and Ownership.Ability to travel up to 25% once travel is resumed––we’re looking for someone to join our team immediately.
What you’ll do:Own the overall success of a team of implementation managers overseeing our medium to large-sized business accounts(which includes planning, executing, and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions)
Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for up to six-figure services offerings
Attain mastery over and become a subject expert in Procore services engagements
Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations
Manage implementation activities. Track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients
Measure effectiveness of implementation team. Refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team
Develop employees, retain talent, and define career paths
Collaborate with Sales, driving services scoping, and discussions during the sales process
Connect with Clients and Prospects in order to deliver the value of our implementation services
Bachelor’s degree or equivalent work experience
7+ years previous customer implementation services experience on SaaS software platforms including onboarding, training, project management, client relationships;4+ years of management experience
Experience with creation and/or delivery of Statements of Work (with values in the six figures+) including project management, managing to budget, timeline and milestones
Proven ability to communicate Project status, risks and progress to Enterprise leaders and C-Level Executives
Experience managing or delivering services to Public Sector clients in collaboration with Technical Services and Sales
Additional Information
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & BenefitsYou are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.
- ID: #21778365
- State: California Remote 00000 Remote USA
- City: Remote
- Salary: USD TBD TBD
- Job type: Full-time
- Showed: 2021-10-27
- Deadline: 2021-12-26
- Category: Et cetera