Senior Manager, Service Management

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!Your CareerPalo Alto Networks is looking for a highly motivated senior professional who is interested to play a key role in the development of a COE in India.This person is responsible for setting up the extended team capabilities, ongoing monitoring of SLAs, and managerial activities. The Sr Manager will coordinate with various PANW teams within Santa Clara . Additionally, they will support Finance COE operations and oversee enablement teams as they are stood up (e.g., change, value/budgeting, transition, etc.) . This will be an individual contributor role. Your ImpactService Management

Support Service Management Director in the design and build of the performance reporting for each process area in the COE

Performs performance reporting and SLA tracking for the overall COE.

Supports HQ driven Relationship Management needs including the development and execution of an engagement framework

Serves as point of contact for US stakeholders in concert with India hours

Transition Execution

Supports coordination for future transitions to the COE including identifying KT trainers, refining KT schedules, ensuring DTPs are documented, and general project management for HQ based activities

Knowledge Management

Support knowledge management by ensuring the process documentation is available for new services to the COE teams

Qualifications

MBA or similar Accounting / Finance degree (or equivalent experience).

12+ overall years of experience with time within a US headquartered global Fortune 500 company, preferably within the high tech industry.

7+ years of experience in a management role within a large scale shared services / COE / GBS / BPO environment.

Leadership experience with a strong in-depth understanding of the accounting processes - R2R, P2P, Revenue, FPA

Advanced spreadsheet and presentation skill with experience of BI tools.

Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization.

Real passion for continuous improvement of systems and processes.

The TeamYou have a passion for numbers; our organization has a real passion for cybersecurity. You’re looking for a career with a more fulfilling mission. We have open positions to top talent seeking a financial challenge. Our Finance department deals with numbers daily, supporting infrastructure, dealing in automation, and building elegant models and solutions to empower our business lines and solutions. If you’re seeking a financial challenge but with a worldwide impact, this is it.You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $132,400/yr to $214,150/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) .Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.