Senior Operations Manager

Department Summary: At Gen Mobile, we reimagine connectivity for all of our customers, delivering high-quality, low-cost wireless services to an underserved market segment. Together with Boost Mobile, the fifth-largest mobile provider in the US, and DISH Network with its first-of-its-kind cloud-native 5G network, we will upend the retail wireless market and create groundbreaking new experiences for all.

• Build and manage billing processes and procedures
• Build mediation rules and usage flow into the billing system, continually refining to ensure optimal performance
• Rating analysis and investigation
• Perform margin analysis on accounts
• Research customer charges and ensure they are applied correctly
• Audit new company products/plans
• Implement necessary updates to customer rating
• Participate in cross functional partnerships with Fraud, Cost Assurance, IT teams and others to develop and implement best practices to minimize revenue leakage
• Analyze data/reports to identify opportunities for improvement
• Manage international calling underlying carriers including cost analysis
• Perform other duties as assigned

• Bachelor's degree plus 10 years of wireless/lifeline billing operations or an equivalent combination of education and experience.
• Experience leading projects and initiatives efficiently and effectively
• Motivation to achieve results in a fast-paced environment
• Experience analyzing and interpreting complex data or large amounts of information accurately and taking action confidently
• Experience managing, reconciling, and integrating with carriers
• Ability to communicate effectively across varying audiences
• Collaborative, hands-on approach to work that is reflected through their management style and communications.
• Advanced level proficiency with Microsoft Office (Word, Excel, Power Point, etc.)
• Intermediate SQL proficiency is highly preferred
• Must be flexible to accommodate changing business requirements