Senior Principal Outbound Product Manager

This position reports to:  Director of Outbound Product Management – Financial Services, Customer and Industry WorkflowsCompany:Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. The Team: The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, and Field Service Management, and Industry verticalized solutions such as Financial Services, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office financial services teams to resolve issues faster, and drive great experiences through our products. The Role: Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.What you get to do in this role: The goal is to create high-quality enablement content that highlights the value of product innovations, particularly focusing on workflows and task orchestration for service teams and supporting departments. This includes developing a deep understanding of customer use cases and success outcomes to help influence the product roadmap. By documenting these insights, you can ensure alignment with customer needs and expectations. Additionally, creating best practices assets will support product adoption among customers and partners. As a trusted resource, you’ll promote the product vision within the financial services industry, collaborating with industry influencers, strategic partners, and influencer firms. Close coordination with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances is crucial to defining product strategy, release themes, and go-to-market plans, ensuring smooth execution across all teams. Ultimately, guiding cross-functional teams will be essential to accomplishing these shared goals.