Senior Receptionist

Schedule: Monday - Friday, 9:00am - 6:00pmThe Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support. Job duties( denotes an “essential function”)Perform work in reception according to established proceduresAnswer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely mannerWelcome clients and visitors to the office with warmth and professionalism Notify employees of visitor arrival and answer questionsGuide clients and visitors with appropriate instructions and hospitality for their needsProvide high level, front of house services to clients and visitorsUtilize appropriate logs and/or tracking software for all assigned workMeet contracted deadlines for accepting, completing, and delivering work assignmentsCommunicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and informationPerforms Quality Assurance on own, and work of others, if requiredMay train more junior staff membersAssist office services or other peer teams with workload, as neededComplete other administrative tasks as assigned by managementTroubleshoot basic office equipment problemsAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner