Senior Site Lead

Job Description

We seek an experienced Senior Facilities Manager for a large corporate headquarters campus based in Santa Clara, California. This professional will have site operations management accountability for all day-to-day activities on the campus. This role is considered essential and requires a majority of on-site presence, and on-call 24/7/365 expectations and capabilities.

This senior facilities management/operations position will oversee Workplace Services (WPS) Operations across an 8+ building campus (800,000sf) – providing leadership, management, and accountability for all workplace experience functions and operations, including mailroom, cafes, coffee/break-rooms, grounds/landscaping, parking, elevators, visitor experience, office supplies, repair technicians, transportation, move/MAC, and other related site services. This role will carry a “flexible” persona and report to the Senior Manager of Workplace Services for the Bay Area.

• In conjunction with senior WPS leadership, develop, implement, and deliver on operational objectives and processes in a critical, highly visible HQ setting; and remain adaptable to changing environments.
• Provide direction and partnership to vendors and third-party providers and their staff to carry out operations according to standard.
• Oversee building maintenance, repairs/alterations, janitorial services, grounds, elevators, HVAC, and fire protection services at a minimum.
• Work with a team from the Site Services provider as well as outside engineering experts and vendors to solve issues proactively.
• Establish relationships with other Site Leads across the global portfolio; partner together and share best practices, offer guidance and expertise as appropriate.
• Be financially astute, develop annual OpEx/CapEx budgets, track work to the established budget, provide regular budget updates, and work within corporate financial guidelines.
• Track on-going operational assignments given to the Operations team from management, provide insight and guidance to ensure completion of assignments.
• Create and track purchase orders in spend management system, track spending on a vendor-by-vendor basis, manage contracts and ensure quality work.
• Enter and monitor work orders, and review work order reporting to note and correct deficiencies as needed.
• Be a trusted partner, build strong relationships with business leaders and WPS partners that enhance the employee experience.
• Establish contacts with local authorities on facility related issues and maintain a respectable relationship on behalf of the company.
• Coordination with key personnel to ensure smooth operation to include Safety & Security, IT, PMO, Planning & Design, and others.
• Responsible for all legal & compliance matters pertaining to facility & engineering systems to include maintaining and coordinating up to date licensing, and records.
• Conduct or participate in RFP’s (request for proposal), coordinate with procurement, legal and other groups to facilitate sourcing functions.
• Manage operating budget and forecast and track the monthly/quarterly finances.
• Implement and manage vendor strategy in support of organizational goals.
• Be independent, flexible, and creative to respond to customers and projects.
• Continuously identify areas to improve efficiency and drive business to operational excellence.

Qualifications

• College degree or equivalent with experience in large, complex, and high-growth organizations
• Strategic and extensive experience of 8-10+ years in facilities management, office/soft services, safety and security, environmental health & safety, and project management
• Strong leadership and interpersonal skills, including ability to establish positive relationships with all levels of the organization, in the business community, and with business partners (internal and external)
• General MEP experience and aptitude, including fire/life safety
• Experience implementing successful standards and process improvement
• Ability to source and manage qualified vendors
• Excellent verbal and written communication skills
• Lead cross-functional teams through influence and at an expert level
• Ability to manage multiple/concurrent projects and deadlines, working effectively under pressure in a fast-paced environment
• Adept at budgeting, planning and decision-making
• Define and meet performance requirements
• Demonstrate success working with service providers in a collaborative environment
• Proficiency in spreadsheet, database, financial and CAFM/CMMS software tools and applications

• Strong financial, analytical, and problem-solving skills
• Experience identifying and solving ambiguous problems
• Comfortable with legal terms and structures for standard commercial contracts
• Industry certifications including but not limited to FMP, CFM, PMP, SFP, CPM, PE
• High emotional intelligence, experience tailoring and delivering messages to a variety of audiences

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.