Senior Travel Advisor, Chase Travel

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the JPMorgan Chase family, FROSCH is not only expanding its network to deliver global travel management, but creating more opportunities for our employees and their careers.As a Senior Travel Advisor III in FROSCH (CTJ) You will be working on a strategic professional service account that will demand the utmost level of customer service. In this role you will utilize your travel consultant skills, build relationships with the travelers and be a true consultant for all aspects of their travel needs.Job Responsibilities:

Provide outstanding services including reconfirm itinerary details 24-48 hours prior to travel, which may include but is not limited; hotel room confirmation and upgrade request, air seat preference and upgrades, Black Car Service confirmation, and flight status monitoring

Arrange all elements of business travel & VIP Travel from initial request to completion for clients

Prepare and distribute clients' travel documents.

Listen and guide the conversation to proactively solve problems in a timely manner with all types of customers in all circumstances

Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information

Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

Utilize FROSCH and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance and savings documentation.

Remain current on value we provide to each customer, Adapt and change as requirements of the business change. Project positive attitude with high energy, diplomacy, and creativity in work strategies

Be responsive to client's needs and issue resolution with excellent communication and follow up

Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

Required Qualification, Skills and Capabilities:

High School Diploma, GED, or equivalent

Extensive prior experience within Travel and Tourism, Hospitality, or other related industries

Extensive prior experience in positions that incorporate customer service, sales, and strong communication skills.

Proficient, native use of GDS; Sabre. This includes but is not limited to executing seat assignments and upgrades, creating, and sending itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, issuing Amtrak tickets, and Phase IV's

Must be able to maintain a flexible working schedule to accommodate client's needs

Experience arranging domestic and international travel for C-Suite/VIP clients

Current, working knowledge of domestic and international airports and cities. Familiarity with visa and passport requirements to provide effective advice

Must be able to work in a high-performance team environment delivering at the highest SLAs and KPIs

Able to multi-task, have strong attention to detail, and resolve problems independently & ability to work well under pressure. Strong sense of urgency as well as flexibility to change as needed

Proficient with Microsoft Office, specifically Outlook and Word

Advanced to expert record-keeping skills & Strong communication skills both in writing and public presentations. Able to work well on a team to ensure worldwide coverage for clients

Providebest in class customer servicethat exceeds our client's expectations and Able to work well on a team to ensure worldwide coverage for clients

Competency with social media and other digital mediums to promote, gain, and retain clientele

Preferred Qualification, Skills and Capabilities:

Bachelor's degree or equivalent in Travel/Tourism, Hospitality, Business, or other related fields is preferred

Prior, recent experience as a Travel Advisor or an equivalent position which arranged all or some elements of domestic and/or international leisure travel from initial request to completion

Bilingual fluency; including speaking, reading, and writing

Travel-related certifications such as CTA, CTC, CTIE, MCC, etc.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransBase Pay/SalaryCA $22.54 - $43.73 / hour; CO $22.54 - $41.29 / hour; NJ $22.54 - $43.73 / hour; NY $22.54 - $43.73 / hour; NV $22.54 - $38.27 / hour; RI $24.82 - $41.29 / hour; CT $24.82 - $43.73 / hour; WA $22.54 - $43.73 / hour