Service Center Representative

Description:PURPOSE: The overall objective of this position is to perform account maintenance, billing, reconciliation, reporting, and/or customer service-related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, generating and distributing contracts and member I.D. cards, providing facilities support, and entering documents into the workflow imaging system. ACCOUNTABILITIES: Identifying, researching, and reconciling billing payment amounts to ensure accurate eligibility determination, payment, revenue, and membership records. Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments, and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquenciesIdentifying, coding, batching, scanning, and indexing documents for imaging. Providing office services support including but not limited to picking up, sorting, and delivering mail, filing, and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks, and providing photocopying and copier maintenance. Working with internal and external customers and vendors to resolve any issues related to support services activities. Collecting and monitoring productivity and customer service quality measures. Participating in team-based projects and contributing to customer service and operations improvement initiatives. Assisting with training as required. Facilitating communications across all lines of business and with other Kaiser Permanente departments. Participating in purchasers' performance evaluations and performance target-setting activities. Perform other duties as they are assigned. REQUIREMENTS: Minimum of 2 years experience in accounting, finance or related field preferred. Proficiency in math, data entry, typing, spelling, and grammar, for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose, analyze, and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC Windows based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision-making capabilities. Ability to work productively on multiple tasks. Ability to adapt to change and be flexible in shifting priorities.Skills:customer service, data entry, call center, healthcare industryTop Skills Details:customer service, data entry, call centerAdditional Skills & Qualifications:6 or more months of data entry experience required. 1 year of relevant experience is required. (Heavy on customer service; call center or customer-facing experience)Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.