Service Desk Associate Technician

DKKD INC aka DKKD Staffing
Westlakevillage, CA
19 Apr 2024

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Please see the Application and Job-Related questions below.

Standard Background/ Drug/ Vaccine Check Disclaimer: (each company is different)
  • If selected, there might be a background check that includes a drug screen (usually 4-panel-excluding marijuana) and sometimes credit checks for financial clients.
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TITLE: Service Desk Associate Technician

LOCATION: Westlake Village, CA

SALARY: TBD

HIERARCHY/ REPORTS TO: Service Desk Manager

NOT open to Corp to Corp

Those authorized to work in the US are encouraged to apply.

DKKD Staffing does not sponsor and cannot support H1, TN, etc. No outside agencies please.

JOB OVERVIEW· This position is very suitable for a new graduate from computer science or other related course that has a limited amount of work experience, but is very keen to start in the world of IT in a very well known company.· This person will learn about IT Service Desk Management with on the job experience, mentoring and additional skill specific training courses as required.

MAJOR DUTIES AND RESPONSIBILITIES OF POSITION:· Use the new “Service Now” system that manages all service tickets for North America.· Be trained in many aspects of desktop. mobility and systems support that includes many of the services that are performed by the Service Desk Organization.· Perform service desk processes, SLAs, monitoring and reporting.· Support the following business functions:· Mobility – Procurement, Provisioning, Maintenance and setup in AirWatch (MDM) for mobile devices such as cell phones, iPad and other devices.· Desktop, Laptop and other computer supplies purchasing· Provisioning of workstations. Includes creating images using software product, performing transfer of workstations of existing users and managing interactions with end users.· First Level Desktop support – password resets, Remote desktop services to troubleshoot issues.· Account provisioning – new active directory accounts, support user identity repository, account setup for other applications as applicable.· File-share access provisioning, and SharePoint access provisioning.· Email support level 1. Support for new Office 365 including answering questions for users.· Software purchases for desktop applications.· Maintain knowledge base in service now to catalog known issues and remedies.· WebEx, conference calling cards and other services that are requested.· Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS:· A very customer centric and supportive attitude that interacts well with all staff, communicates well and prioritizes support to end users:· Knowledge of ITIL Process Frameworks:· Have a strong background in computers, software and desktop systems: · Good knowledge in Windows desktop, MS Office applications (Word, Excel, PowerPoint), and MS Outlook:· Knowledge or ability to learn Desktop Imaging software and techniques for provisioning laptops and workstations:· Knowledge or ability to learn Active Directory Account provisioning, access provisioning and problem remediation:

KEY COMPETENCIES REQUIRED:· Degree in Computer Science or other related type of course is desired. Other related qualifications would also be considered:· Has desire and ability to learn new skills and techniques in providing IT Service Management Support:· Some previous experience in a Service Desk or related type of work where the skills mentioned above have been attained would also be a plus”:· Strong ability to communicate and interact with all members of the organization that they will be supporting:· Computer Science, Information Systems or any related degree is desirable:· HDM/HDI (Help Desk Manager / Help Desk Institute) Certification desirable:

EDUCATIONAL REQUIREMENTS:· High School graduation is required.· Computer Science, Information Systems or any related degree is desirable.· HDM/HDI (Help Desk Manager / Help Desk Institute) Certification desirable.

PHYSICAL REQUIREMENTS:· Ability to sit and use a computer for extended periods of time; ability to answer phones, and utilize a variety of office equipment. Ability to lift a minimum of 15 lbs. and reach overhead.

TRAVEL REQUIREMENTS:Limited domestic travel may be required

Action Required: Please complete the Application & Job-related questions below. For fastest response, please answers to

APPLICATION QUESTIONS (Please answer all questions)

  • Name:

  • Best Contact Info:

  • Your Linked In:

  • Where do you live and your desired geographical location:

  • Why looking for a new job:

  • Availability for interviews and a new job:

  • Willing to work 100% on-site or hybrid:

  • Are you open to relocation if required:

  • Do you have an active passport if needed for the job:

  • Are you open to travel if needed:

  • Are you authorized to work in the US (Please indicate US, , or Other):

  • If not or do you require sponsorship at any time, or will you in the future?

  • Salary Expectations: (We need a range) $

  • Sizes of staff overseen and their titles: (include # of direct reports)

  • Budgetary Responsibility: $

  • Education/Certs/Degrees: (also indicate which certs are active)

  • Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

JOB-RELATED SCREENING QUESTIONS/ JOB REQUIREMENTS

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NOTE: Please provide your # of years of experience (per bullet/colon) and last year used. Elaborate if needed. If no experience, please indicate NA or none.
  • HDM/HDI (Help Desk Manager / Help Desk Institute) Certification:· Degree in Computer Science, Information Systems:· Knowledge of ITIL Process Frameworks:· Windows desktop, MS Office applications (Word, Excel, PowerPoint), and MS Outlook:· Desktop Imaging software and techniques for provisioning laptops and workstations:· Active Directory Account provisioning, access provisioning and problem remediation:
  • WebEx, conference calling cards and other services that are requested:· Communicate and interact with all levels within the company:· Service Desk or related type of work:
  • First Level Desktop support – password resets, Remote desktop services to troubleshoot issues:
  • Account provisioning – new active directory accounts, support user identity repository, account setup for other applications as applicable:
  • File-share access provisioning, and SharePoint access provisioning:
  • Email support level 1. Support for new Office 365 including answering questions for users:
  • Software purchases for desktop applications:
  • Maintain knowledge base in Service Now to catalog known issues and remedies:

Connect with us on Linked In:

www.LinkedIn.com/in/DianeKrehbiel

ALL DKKD JOBS:

www.DKKDstaffing.com

We get 100’s of applicants applying to us. Please see the instructions above on how to apply to help us.
  • ID: #39031231
  • State: California Westlakevillage 91359 Westlakevillage USA
  • City: Westlakevillage
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-04-19
  • Deadline: 2022-06-17
  • Category: Et cetera