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Job Description: There are two positions available. These positions are designated as Career Ladder recruitments, which means the hiring department can recruit and fill this role at different levels within the position classification series. Therefore, this position is currently posted as Applications Programmer 3/24385844) and/or Applications Programmer 4/23839548). Applicants are encouraged to review both positions to determine the best match to your skills. All applicants will be assessed based on the minimum requirements for the recruitment for which they applied. If you wish to be considered in both pools or are unsure for which level to apply, please apply for both positions. In support of the IT Service Management (ITSM) initiative, this position will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. The ServiceManagement Developer will serve as a developer for UC Riverside staff, faculty, and students configuring and building modules, forms, and workflows in the ServiceNow Platform to positively align with business strategies and affect business and student outcomes. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may also include providing administration, application development, maintenance, and technical support. Both positions are classified as remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST). The maximum budgeted annual salary for each position is $117,100. As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submita request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.
Education & Experience RequirementsEducation Requirements DegreeRequirement Bachelor's degree in related area and/or equivalent experience/training. Required Experience Requirements ExperienceRequirement Experience in implementing, developing, configuring, and supporting Service Management Solutions platforms (i.e. ServiceNow). Preferred4 - 7 years of related experience.Required License RequirementsCertification Requirements CertificationRequirement ServiceNow Certified System AdministratorPreferred ServiceNow Application Developer Certification Preferred Educational Condition Requirements Condition Requirement Knowledge, Skills & Abilities Knowledge/Skill/AbilityRequirement Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.Required Thorough experience with common programming tools. Demonstrated ability to follow software specifications. RequiredDemonstrated broad problem solving skills.Required Intermediate knowledge of secure software development.Required Experience with planning for deployment and creation of feedback mechanisms.Required Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.Required Thorough experience with identification and use of code libraries and open-source forums.Required Demonstrated effective communication and interpersonal skills.Required Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.Required Demonstrated ability to contribute technical narrative to grant proposals.Required Demonstrated ability to interface with management on a regular basis.Required Demonstrated software repository skills. Demonstrated testing and test planning skills. RequiredSelf-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.Required Full understanding of industry-wide business process and analysis practices, industry best practices, and organizational policies and procedures.Required Ability to collaborate with diverse stakeholders and peers to achieve a desired outcome. RequiredDemonstrated ability to mentor more junior developers when needed. RequiredDemonstrated ability to develop technical documentation for configuration and requirements specifications.Required High degree of proficiency in JavaScript, HTML, CSS/SASS, and Angular.Required Thorough knowledge of ITIL framework and IT Service Management.Preferred Ability to plan, research, and resolve organizational effectiveness issues, with general instructions and guidance provided on new assignments and/or more unique situations including strategic planning.Preferred Special Requirements & Conditions Special ConditionRequirement Must pass a background check.Required Occasional travel for university related business meetings, conferences and/or professional development. RequiredTravel Outside of Normal Business HoursRequired Other Special Requirements & ConditionsLevel of Supervision Received General Supervision EnvironmentWorking EnvironmentRemote with occasional visits to UCR campus as necessary. Other RequirementsItems Used- Standard Office Equipment
- Computer
- Printer
- Copier
- Scanner
- Calculator
- Bend : N/A
- Sit : Constantly
- Squat : N/A
- Stand : Occasionally
- Crawl : N/A
- Walk : Occasionally
- Climb : N/A
- Read/Comprehend : Constantly
- Write : Constantly
- Perform Calculations : Frequently
- Communicate Orally : Constantly
- Reason & Analyze : Constantly
- Is exposed to excessive noise : No
- Is around moving machinery : No
- Is exposed to marked changes in temperature and/or humidity : No
- Drives motorized equipment : No
- Works in confined quarters : No
- Dust : No
- Fumes : No
- ID: #22715421
- State: California Riverside 92521 Riverside USA
- City: Riverside
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-11-14
- Deadline: 2021-12-27
- Category: Et cetera