Service Management Developer (Senior) 23839548 24385844

14 Nov 2024

Vacancy expired!

Job Description: There are two positions available. These positions are designated as Career Ladder recruitments, which means the hiring department can recruit and fill this role at different levels within the position classification series. Therefore, this position is currently posted as Applications Programmer 3/24385844) and/or Applications Programmer 4/23839548). Applicants are encouraged to review both positions to determine the best match to your skills. All applicants will be assessed based on the minimum requirements for the recruitment for which they applied. If you wish to be considered in both pools or are unsure for which level to apply, please apply for both positions. In support of the IT Service Management (ITSM) initiative, this position will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. The ServiceManagement Developer will serve as a developer for UC Riverside staff, faculty, and students configuring and building modules, forms, and workflows in the ServiceNow Platform to positively align with business strategies and affect business and student outcomes. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may also include providing administration, application development, maintenance, and technical support. Both positions are classified as remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST). The maximum budgeted annual salary for each position is $117,100. As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submita request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment.

Education & Experience RequirementsEducation Requirements

DegreeRequirement

Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements

ExperienceRequirement

Experience in implementing, developing, configuring, and supporting Service Management Solutions platforms (i.e. ServiceNow). Preferred

4 - 7 years of related experience.Required

License Requirements

Certification Requirements

CertificationRequirement

ServiceNow Certified System AdministratorPreferred

ServiceNow Application Developer Certification Preferred

Educational Condition Requirements

Condition Requirement

Knowledge, Skills & Abilities

Knowledge/Skill/AbilityRequirement

Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.Required Thorough experience with common programming tools. Demonstrated ability to follow software specifications. Required

Demonstrated broad problem solving skills.Required Intermediate knowledge of secure software development.Required

Experience with planning for deployment and creation of feedback mechanisms.Required Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.Required Thorough experience with identification and use of code libraries and open-source forums.Required

Demonstrated effective communication and interpersonal skills.Required Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.Required

Demonstrated ability to contribute technical narrative to grant proposals.Required

Demonstrated ability to interface with management on a regular basis.Required Demonstrated software repository skills. Demonstrated testing and test planning skills. Required

Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.Required Full understanding of industry-wide business process and analysis practices, industry best practices, and organizational policies and procedures.Required

Ability to collaborate with diverse stakeholders and peers to achieve a desired outcome. Required

Demonstrated ability to mentor more junior developers when needed. Required

Demonstrated ability to develop technical documentation for configuration and requirements specifications.Required High degree of proficiency in JavaScript, HTML, CSS/SASS, and Angular.Required Thorough knowledge of ITIL framework and IT Service Management.Preferred

Ability to plan, research, and resolve organizational effectiveness issues, with general instructions and guidance provided on new assignments and/or more unique situations including strategic planning.Preferred

Special Requirements & Conditions

Special ConditionRequirement

Must pass a background check.Required

Occasional travel for university related business meetings, conferences and/or professional development. Required

Travel Outside of Normal Business HoursRequired

Other Special Requirements & Conditions

Level of Supervision Received

General Supervision

EnvironmentWorking Environment

Remote with occasional visits to UCR campus as necessary.

Other RequirementsItems Used

  • Standard Office Equipment
  • Computer
  • Printer
  • Copier
  • Scanner
  • Calculator

Physical Requirements

  • Bend : N/A
  • Sit : Constantly
  • Squat : N/A
  • Stand : Occasionally
  • Crawl : N/A
  • Walk : Occasionally
  • Climb : N/A

Mental Requirements

  • Read/Comprehend : Constantly
  • Write : Constantly
  • Perform Calculations : Frequently
  • Communicate Orally : Constantly
  • Reason & Analyze : Constantly

Environmental Requirements

  • Is exposed to excessive noise : No
  • Is around moving machinery : No
  • Is exposed to marked changes in temperature and/or humidity : No
  • Drives motorized equipment : No
  • Works in confined quarters : No
  • Dust : No
  • Fumes : No

Critical Position

Is Critical Position: Yes

PI150938376

  • ID: #22715421
  • State: California Riverside 92521 Riverside USA
  • City: Riverside
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-11-14
  • Deadline: 2021-12-27
  • Category: Et cetera