Smartsheet Solution Architect

Our direct client is in search of an expert in Smartsheet and is looking to add Smartsheet Solution Architect for their team. This role will ensure the day-to-day operational activities are running as expected, resolving incidents, managing updates, performing configurations, and performing root cause analysis. They also engage with the business areas to support operational business events and any applicable changes. Let me know if you are interested in discussing further or know anyone who might be interested. Position - CTH or Fulltime Location - Sunnyvale, CA (needs to be local or relocate) Hybrid (at least 2 days a week in the office, eventually on-site) Responsibilities:

• Provides application support for Smartsheet to ensure the day-to-day activities are running as expected
• Manages production issues as they occur to ensure service restoration, root cause analysis and the implementation of preventative actions to avoid future occurrences.
• Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support.
• Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases
• Continually monitors software releases (SaaS) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes

• Excellent communication skills required.
• 4+ years experience in Smartsheet.