Software Development Engineer, GenAI, Kumo

DescriptionSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on topof AWS services.At AWS, we use Artificial Intelligence to be able to identify every need of a customer across all AWS services before they have to tell us about it, and then find and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We are looking for Senior Software Developer with unfettered curiosity and drive to help build “best in the world” support (contact center) experience that customers will love!You will have an opportunity to lead, invent, and design tech that will directly impact every customer across all AWS services. We are building industry-leading technology that cuts across a wide range of AI/ML techniques. You will be a key driver in designing and building live production system from AI/ML prototypes.About the teamOur team packs a punch with principal level engineering, science, product, and leadership talent. We are a results focused team and you have the opportunity to lead and establish a culture for the big things to come. We combine the culture of a startup, the innovation and creativity of a R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!ABOUT AWS:Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications

3+ years of non-internship professional software development experience

2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

Experience programming with at least one software programming language

Preferred Qualifications

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Bachelor's degree in computer science or equivalent

Experience building AI/ML applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.