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- Analyze and solve problems at their root, stepping back to understand the broader context
- Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams
- Interface with customers, understand their requirements and deliver complete application and data solutions
- Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment
- Address and effectively manage sensitive issues and manage escalations from business teams
- Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly
- Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, and figure out if the issue is a software issue or data issue.
- Learn and understand a broad range of the Ads Platform and applications including Amazon’s data resources and know when, how, and which to use and which not to use
- Ability to work in a fast-paced environment where ambiguity is the norm
- Practical problem-solving skills with a focus on unblocking the customer and planning for longer-term remediation measures
- Organized and process-oriented with the ability to drive resolutions by working with multiple groups
- Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)
- Bachelor's degree in CS/IT or related field
- 3+ years of experience in application support, SQL development, data modeling, ETL, and Data Warehousing
- Prior experience working on AWS platforms (including various services) and support platforms tools, CRM or ticketing tools
- Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical. Strong written and verbal communication skills.
- Must be local in Mountain View, CA and willing to work onsite, meeting the onsite requirements
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
- ID: #49400033
- State: California Mountainview 94035 Mountainview USA
- City: Mountainview
- Salary: $31.5 - $41
- Job type: Contract
- Showed: 2023-03-04
- Deadline: 2023-04-23
- Category: Et cetera