Vacancy expired!
Exciting Opportunity! Ampcus currently have an opportunity for a
Software Engineer - System Architect – IV for the location (Hybrid) Irvine-CA. This is a Long term Contract job and Please find the job description below.What we are looking for:- Bachelor's degree in Computer Science/Information Systems preferred 5+ years of information technology and operations experience; or an equivalent combination of education and work experience.
- 5+ years of hands-on experience with a focus on Collaboration and Unified Communication technology.
- This includes hands-on experience with Crestron, Cisco Call Managers, routers & switches technologies, Cisco Control Hub, expressway, Cisco Cube, multicast video, and data packet analysis.
- Strong understanding of VoIP, H.323, SIP, firewall/NAT traversal, and Gatekeepers.
- 5+ years or more of experience in customer support, sales engineering, or equivalent role with experience building and managing strong customer relationships.
- In-depth knowledge of video conferencing products such as Cisco, Crestron, Polycom, Lifesize, etc.
- Extensive experience with BlueJeans, WebEx, Microsoft Teams, Google Meet, and Zoom.
- Proficiency with TCP/IP and networking. Knowledge of IP Telephony, Web conferencing, and switching/routing protocols.
- Demonstrated problem-solving ability to assess customers’ network deployments, use appropriate tools to debug complex problems, and drive issues to resolution.
- Strong communication skills, oral and written;
- able to engender trust and respect of peers and customers.
- Sense of urgency. Escalates product issues when appropriate;
- maintains a sense of 'problem ownership' to drive all issues to a successful resolution.
- Capable of juggling a number of priorities and delivering results on time in a high-pressure, dynamic environment.
- Demonstrated technical and analytical skills.
- Strong business knowledge.
- Excellent interpersonal skills.
- Strong decision-making, problem-solving skills, and organizational skills.
- Demonstrated ability to work independently.
- Ability to research and develop solutions.
- CUCM training or CCNP (Voice), CCNA, CCIE , certification is a plus, PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.).
- operations experience; or an equivalent combination of education and work experience.
- 5+ years of hands-on experience with a focus on network technology.
- This includes hands-on experience with Cisco routers/switches, Wireless LAN technologies, Citrix NetScaler load-balancers, multiple firewall platforms, VPN, proxies, multicast video, and data packet analysis.
- 5+ years of experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.
- Experience with large enterprise network environments.
- Demonstrated technical and analytical skills.
- Strong business knowledge.
- Excellent interpersonal skills.
- Strong decision-making, problem-solving skills, and organizational skills.
- Excellent verbal and written communication skills with careful attention to:
- Initiative to follow through on issues;
- following an issue until completely resolved.
- Ability to troubleshoot and lead technical calls.
- Demonstrated ability to work independently.
- Ability to manage multiple complex operational issues simultaneously.
- Working knowledge of information systems concepts.
- Ability to research and develop solutions.
- Command of emerging technologies and how they interact with the existing Data and UC network.
- Working knowledge of security threat management concepts and applications.
- CCNA, CCNP,CCSA and sdn/nfv certification is a plus, PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.).
- ID: #49850250
- State: California Irvine 92602 Irvine USA
- City: Irvine
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-05-03
- Deadline: 2023-06-30
- Category: Et cetera