Software Engineer - System Architect IV

03 May 2024

Vacancy expired!

Exciting Opportunity! Ampcus currently have an opportunity for a

Software Engineer - System Architect – IV for the location

(Hybrid) Irvine-CA. This is a

Long term Contract job and Please find the job description below.

What we are looking for:
  • Bachelor's degree in Computer Science/Information Systems preferred 5+ years of information technology and operations experience; or an equivalent combination of education and work experience.
  • 5+ years of hands-on experience with a focus on Collaboration and Unified Communication technology.
  • This includes hands-on experience with Crestron, Cisco Call Managers, routers & switches technologies, Cisco Control Hub, expressway, Cisco Cube, multicast video, and data packet analysis.
  • Strong understanding of VoIP, H.323, SIP, firewall/NAT traversal, and Gatekeepers.
  • 5+ years or more of experience in customer support, sales engineering, or equivalent role with experience building and managing strong customer relationships.
  • In-depth knowledge of video conferencing products such as Cisco, Crestron, Polycom, Lifesize, etc.
  • Extensive experience with BlueJeans, WebEx, Microsoft Teams, Google Meet, and Zoom.
  • Proficiency with TCP/IP and networking. Knowledge of IP Telephony, Web conferencing, and switching/routing protocols.
  • Demonstrated problem-solving ability to assess customers’ network deployments, use appropriate tools to debug complex problems, and drive issues to resolution.
  • Strong communication skills, oral and written;
  • able to engender trust and respect of peers and customers.
  • Sense of urgency. Escalates product issues when appropriate;
  • maintains a sense of 'problem ownership' to drive all issues to a successful resolution.
  • Capable of juggling a number of priorities and delivering results on time in a high-pressure, dynamic environment.
  • Demonstrated technical and analytical skills.
  • Strong business knowledge.
  • Excellent interpersonal skills.
  • Strong decision-making, problem-solving skills, and organizational skills.
  • Demonstrated ability to work independently.
  • Ability to research and develop solutions.
  • CUCM training or CCNP (Voice), CCNA, CCIE , certification is a plus, PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.).
  • operations experience; or an equivalent combination of education and work experience.
  • 5+ years of hands-on experience with a focus on network technology.
  • This includes hands-on experience with Cisco routers/switches, Wireless LAN technologies, Citrix NetScaler load-balancers, multiple firewall platforms, VPN, proxies, multicast video, and data packet analysis.
  • 5+ years of experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.
  • Experience with large enterprise network environments.
  • Demonstrated technical and analytical skills.
  • Strong business knowledge.
  • Excellent interpersonal skills.
  • Strong decision-making, problem-solving skills, and organizational skills.
  • Excellent verbal and written communication skills with careful attention to:
  • Step-by-step documentation of the issue, root cause, and resolution steps.
  • Continual communication to management of trouble resolution steps and issue resolution progress.
  • Thorough follow-up and summary on closed issues.
    • Initiative to follow through on issues;
    • following an issue until completely resolved.
    • Ability to troubleshoot and lead technical calls.
    • Demonstrated ability to work independently.
    • Ability to manage multiple complex operational issues simultaneously.
    • Working knowledge of information systems concepts.
    • Ability to research and develop solutions.
    • Command of emerging technologies and how they interact with the existing Data and UC network.
    • Working knowledge of security threat management concepts and applications.
    • CCNA, CCNP,CCSA and sdn/nfv certification is a plus, PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.).

    • ID: #49850250
    • State: California Irvine 92602 Irvine USA
    • City: Irvine
    • Salary: Depends on Experience
    • Job type: Contract
    • Showed: 2023-05-03
    • Deadline: 2023-06-30
    • Category: Et cetera