Sr Customer Success Engineer, NGFW

Your Career Our Sr Customer Success Engineers provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and managing escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies.  This position is available in the United States to work in a local Palo Alto Networks office.Your ImpactProduct ExpertiseCapture customer’s business and risk requirements, translating them into technical requirementsKnowledge of network security products and solutionsWork with Product and Engineering teams to ensure customers and partners get the most out of our productsExposure with capacity planning,  bug scrub, hardware and software lifecycle managementExposure with NGFW features and services, including App-ID, user-ID, content-ID etc.Exposure in the planning and execution NGFW software upgrade process in mission critical environmentProduct AdoptionServe as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use casesEnsure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectivesPartner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plansFacilitate customer engagements to ensure strategic alignment and adoptionCustomer ImpactUnderstanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of securityUnderstanding of customer software qualification, change management, and testing processesAbility to create and present effective QBR/EBR presentationsPerform and document root cause analysisInfluence key stakeholders (internal and external) with strategic insights and recommendations