Sr. Director Product Development -Consumer & Patient Experience

Job Summary:Develops product strategy for multiple markets, product types, or product lines of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals. Partners internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach. Applies a deep understanding when driving performance for their respective products regions, product types, or product LOB, market, its competitors, their performance, and shortcomings along with KP product performance to guide multiple products, portfolios, and initiatives. Collaborates among the organization to perform product feasibility on any initiative, product type or portfolio and defines and executes the development of the product or initiative through executive alignment and influence for implementation. Acts as the product authority to SVPs, Regional VP, S&AM, and outside consultants to enable a high degree of sales and customer support, including marketing strategy, member experience, and customer experience and serves as a subject matter expert and consultant for multiple market, product type, programs, or product LOB. Reviews, provides feedback, and provides ultimate approval on business case development for complex initiatives. Influences the development and maintenance of their market, product type, or product LOB requirements and ensures they meet the needs of the market, members, and KP objectives. Oversees multiple product implementations from simple to complex across multiple markets, products, or LOBs. Develops and delivers all product training and change management actives across their respective markets, products and LOBs. Leverages an expert understanding and experience of product policy, end-to-end product administration, and content area knowledge working with SVPs, Regional/National VPs, Consultants, Underwriting, Actuarial Services, Regulatory, and Benefits.Essential Responsibilities:

Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.

Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.

Owning business-case development by: reviewing, providing feedback, and providing ultimate approval on business case development for complex initiatives.

Owning product implementation or program management by: overseeing multiple product implementations from simple to complex across multiple markets, products, or LOBs.

Owns product portfolio feasibility and development by: collaborating among the organization to perform product feasibility on any initiative, product type, or portfolio; and defining and executing the development of the product or initiative through executive alignment and influence for implementation.

Applies product knowledge by: leveraging an expert understanding and experience of product policy, end-to-end product administration, and content area knowledge working with SVPs, Regional/National VPs, Consultants, Underwriting, Actuarial Services, Regulatory, and Benefits.

Manages product strategy and ideation by: developing product strategy for multiple markets, product types, or product lines of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals; and partnering internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach.

Owns product training and change management by: developing and delivering all product training and change management actives across their respective markets, products, and LOBs.

Oversees team management by: managing a team of director(s), manager(s), and direct reports that spans multiple products, portfolios, and initiatives.

Minimum Qualifications:

Minimum five (5) years of experience leading teams with direct reports.

Bachelors degree from an accredited college or university AND minimum twelve (12) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field OR minimum fifteen (15) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Innovative Mindset; Applied Data Analysis; Benefit Plans; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Client and Domain Knowledge; Product Design; Product Development Life Cycle; Product Performance; Production Support; Process Validation; Project Management; Project Management Tools; Risk Assessment; Time Management; Quality Assurance Process; Service Focus; Operational Policy; External Health Care Compliance; Strategic Program Management; Market Analysis

COMPANY: KAISERTITLE: Sr. Director Product Development -Consumer & Patient ExperienceLOCATION: Oakland, CaliforniaREQNUMBER: 1272610External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.