Sr Distribution Ops Mgr

Department/Group Overview:The DMED Technology organization plays a central role in the future growth of The Walt Disney Company. Our team is responsible for worldwide linear and digital media distribution, design and development of all consumer-facing digital products, advertising technology, consumer data, and international broadcast operations. Our employees are leading, creating, and innovating, making bold moves in unexpected directions that redefine not just what a media company does, but what it can do. With The Walt Disney Company, you can be part of media's evolution, helping us create what's next.Job Summary:Individual has in-depth knowledge and experience in own specialty. Uses best practices and knowledge of internal or external business issues to improve products or services; acts as a resource for colleagues with less experience. Role exhibits full knowledge and expertise in the function/specialty.

Is capable of solving complex problems; takes a new perspective on existing solutions. Works independently while receiving minimal guidance. Exercises judgment based on the analysis of multiple sources of information.

Requires conceptual and practical expertise in own specialty and basic knowledge of related specialties. Understanding of digital content distribution concepts and technologies including TVE, OTT, STB, VOD. Interest in emerging technology and platforms; particularly streaming media services.

Has in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Accountable for driving execution and delivery of multiple high-profile projects/accounts projects with moderate resource requirements, risk, and/or complexity. May lead team-wide projects. Continuously looks for process improvement opportunities.

Oversee applicable workflows, ensuring all deliveries have been completed. Communicate deadlines and delivery expectations across functional teams for downstream workflow needs. Escalate delivery delays to appropriate teams, inclusive of contingency plan(s). Partner with other stakeholders to ensure accurate readiness of assets (rights, plans, components, artwork, metadata, etc. depending on specific vertical). Documenting, troubleshooting, and escalating issues - ultimately driving to resolution through collaboration of internal or external partners.

Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.

Explains difficult or sensitive information via executive updates; works to build consensus. Presents roadblocks and works with management to resolve critical resource conflicts. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.

The role will oversee the delivery process of episodic, feature, bonus, shorts, trailers, artwork, and/or metadata to various digital platforms globally.

Key day-to-day tasks include extensive vendor & asset management, inventory research, management of orders, curating source assets, communicating with customers, clients, & internal business ops team, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.

Role where an employee may spend most of his/her career; top level role in a progression unless specialized skills are acquired or team leadership is applied.

All other duties assigned by Leadership.

Required Education, Experience/Skills/Training:Minimum Qualifications:5 years post production, servicing and localization workflows, asset management and client/vendor management experience.

Subject matter expertise in EST/VOD/Digital Distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.

Ability to anticipate and respond to client requirements proactively.

Up-to-date technical knowledge in digital media tools and technologies.

Previous customer service experience and managing clients.

Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets internationally.

Previous experience in working with and managing vendors.

Preferred Qualifications:Bachelors level in an A/V Engineering or Post Production relevant subject

Deep knowledge and understanding on ISO 9001 and 27001, 6sigma, PMP and AGILE

Location: Burbank,CaliforniaJob Posting Company:The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.