Sr IT Executive Support Administrator

Your CareerAs an Executive Support Administrator, you will be a vital member of our Executive Support Team, providing top-tier technical troubleshooting and resolution for all computer, hardware, and software issues for our executive staff, both local and remote. Your exceptional multitasking abilities and expert communication skills will be critical in managing and resolving all tickets and projects, all while maintaining the positive, professional, and customer-centric mindset you're known for.Your ImpactDeliver "white glove" technical support across a wide range of areas, including user account setup and maintenance, system patching, antivirus, system imaging, break/fix for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software.Adhere to Standard Operating Procedure (SOP) documentation and expertly escalate issues to higher-level staff when appropriate.Efficiently manage your individual workflow and maintain a current ticket queue using our IT ticketing system.Provide comprehensive mobile support for both iOS and Android devices.Cultivate and maintain productive, professional relationships with our user base, especially our VIPs.Offer critical IT support for large company meetings, including full audio-visual operational functions and support.Participate in an on-call rotation to address escalated requests outside of standard business hours.Lead impactful projects that enhance the technical capabilities of our executives and their support staff.