Sr Manager - IT Dev

Hi,

• We are looking for a person to manage an elite team of system engineers focused on making our businesses successful and focused on continuous service improvement.
• As an Office 365/Exchange/Teams Engineering Manager, you will use your knowledge and expertise to help drive Office 365 product delivery and technology direction for the Application, Technology and Innovation- Shared Services team.
• You must possess a unique blend of technical, customer service and out-of-the-box problem solver.
• Be proficient in Agile methodologies, to plan, perform and execute work.
• Prior experience in deployment and providing specialized technical support for Microsoft Office 365/Exchange/Teams, and other systems that support the management, delivery and security within the enterprise is required.
• This includes producing technical documentation and knowledge transfer to other team members.

• Manage a team that assists with the implementation and cloud operation of standards related to the Microsoft Office 365 to meet the needs of the global businesses
• Contribute to the definition and standards required to reliably build and operate Microsoft services for Exchange/Teams
• Develop and document the build/operations specifications for new or existing services and related core components
• Support project teams during the (implementation of new / existing) service design and transition phases
• Lead technical cross-training sessions for Microsoft cloud related projects and/or technologies
• Partners and mentors’ other system engineers to share your knowledge and experience of O365
• Collaborate with service and product-line owners to ensure solutions meet all technical and business requirements
• Utilize technical knowledge and discretion to rapidly determine an appropriate course of recovery action when an incident and/or problem occurs.
• Strong working knowledge of third-party tools that extend the capabilities of the Microsoft platform.
• Research diagnostic information and collaborate with other support areas as necessary to develop comprehensive solutions.
• This position involves the provision of On-Call support after hours escalations and planned project work after hours, while working with other team members to ensure excellent delivery
• Focus on daily support and project work with an emphasis on automation to improve efficiencies, processing time and quality.
• Assist team in addressing audit and compliance requirements.

• Bachelor's Degree in IT-related field or equivalent years of experience
• 7+ years of Team Leadership, Supervisory or Management experience in a fast-paced IT environment in a similar role, including direct experience working for a Global Organization and/or providing cross-cultural support.
• 6+ years relevant technology experience; including 3+ years in an operational or support capacity
• 4+ years of extensive experience and technical knowledge of Microsoft cloud technologies
• Broad understanding of core Microsoft cloud technologies and services, including: Azure Cloud and Office 365, Directory Services (on-prem & cloud), Windows Server, Data Loss Prevention (DLP), Single-Sign On, Rights management, Mobility Device Management (MDM), TEAMs, Archiving, and Legal hold.
• Advanced knowledge of Directory Services (e.g., on-prem, cloud, federation) and administration.
• Firm understanding of network design (e.g., endpoints, firewalls, switching/routing, DNS, network protocols) and cloud and on-prem operations
• Advanced PowerShell scripting and experience with scripting of daily tasks.
• Ability to work independently to evaluate symptoms and determine the root cause of complex client issues with the Exchange/Teams Online and Hybrid (Exchange/Teams On-Prem and Cloud environments)
• Experience supporting Office 365 related services for large enterprises.
• Demonstrated excellence at presenting complex technical topics to technical, and business personnel
• Exceptional communication and personal skills, both written, verbal and while presenting to groups
• Mentor junior staff on technology upgrades and new features on the Exchange/Teams Online platform and other supporting technologies
• Self-managed and motivated individual with strong desire to learn
• Excellent organizational and project management skills
• Experience in Agile Methodologies, (SCRUM, Kanban, etc.)
• Experience using Design Thinking to define strategies and solve problems
• Strong analytical and problem-solving skills
• Excellent documentation and communication skills
• SAML/SSO
• OATH App Configuration

• Strong background with other network configurations such as, Load Balancing (DNS and HLB), and advanced Permissions and Policies.
• Ability to innovate with a history of new or improved technology solutions with impact on company productivity.
• Interacts well with diverse groups within function and maintains strong working relationships with internal and external collaborators.
• An insatiable curiosity to learn more about new technologies and our customer’s business
• Additional Competencies a plus:
• JSON Config Files
• PowerBI
• PowerApp
• ITIL Certified
• Cloud PBX/PSTN