Sr Program Manager, Amazon Delivery Experience

DescriptionHow often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join innovative team that is making history and breaking new ground for Amazon, this is the place for you.For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.We are looking for a Sr. Program Management leader to be part of a startup product team innovating end-to-end shopping experiences. You'll be responsible for the designing, implementing, and maintaining high impact processes and supporting teams, that helps us deliver on our customer promise seamlessly.Key job responsibilities

Define and deliver important programs with broad cross-functional and cross-organizational business impact

Lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in a new business area

Bring strong, data-driven business and strategic judgment to decisions

Invent, evolve, improve, and simplify processes and technology requirements (when appropriate).

Develop business and process requirements, prioritize needs, and manage milestones and overall roadmap. Create buy-in for the vision both internally and with key external partners

Approach complex business problems, aligning divergent stakeholder teams to a common plan

Be able to communicate and influence with external stakeholders in driving decisions and improving operations for end customers

A day in the lifeThis role requires the candidate to interact with brand POCs on a day to day basis and influence there operational parameters to ensure good customer experience. This role also entails the candidate to travel to various stores and partner with Selling partners for new launches and for operational oversight.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | Bellevue, WA, USA | Boston, MA, USA | Nashville, TN, USA | New York, NY, USA | San Francisco, CA, USA | Virtual Location - USABasic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Bachelor's degree

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.