Sr Site Specialist

Work ScheduleStandard (Mon-Fri)Environmental ConditionsLaboratory SettingJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.Location/Division Specific InformationThermo Fisher Scientific Inc. is a world-class company that offers coordinated lab services, support, and supply management. Our tailored service offerings and outstanding service experts have the flexibility and experience to effectively meet our customers' laboratory's business needs.What will you do?

Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.

Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.

Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.

Work within computer systems to access and follow standard operating procedures.

Proactively communicate any customer concerns and/or potential problems to the supervisor.

Address customer concerns within established resolution timeframes reliably.

Embrace Practical Process Improvement (PPI) methodologies.

May perform other responsibilities as assigned by management.

Education

High school diploma or equivalent is required.

Experience

2 years of related experience within a laboratory setting is preferred.

Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

Able to read, write, and speak English fluently.

Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).

Depending on the area of the building, personal protective equipment may be required, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.

Must consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds may be necessary, using equipment like pushcarts, pallet jacks, and forklifts.

Regularly required to stand or walk for prolonged periods.

Ability to work overtime, as needed.

BenefitsThermo Fisher Scientific Inc. offers competitive remuneration, healthcare, and a range of employee benefits. We provide employment with an innovative, forward-thinking organization, and outstanding career and development prospects. Join our world-class team and be part of an exciting company culture that stands for integrity, intensity, involvement, and innovation!Apply today! http://jobs.thermofisher.comThermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.Accessibility/Disability AccessThermo Fisher Scientific Inc. provides accessibility services for job seekers with disabilities. If you need assistance or accommodations during the application process, please contact us at 1-855-471-2255.

If you are a job seeker with a disability and need assistance or accommodation during the application process, please call this dedicated phone line. We will not respond to messages left for non-disability related technical issues or other purposes.

Compensation and BenefitsThe hourly pay range estimated for this position based in California is $19.64–$29.45.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.