Sr Software Engineer - Federal

What you get to do in this role:   Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.Own and bring to conclusion customer escalations/issues by working with cross-teams in Support, development and operations teamRepresent ITOM Products and ServiceNow effectively with customers and internal stakeholders.Manage major customer escalations and communications to internal teamsParticipate in weekend and holiday on-call rotation as required.Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.Leading by example to cultivate and maintain a culture built on teamwork and collaboration.Build supportability features in the product