Sr. Systems Engineer

The IT System Engineer role is to ensure the stability, integrity, and efficient operation of IT systems. This is achieved by developing, designing, and supporting in-house developed applications, off-the-shelf software, servers, databases, and/or networks. The System Engineer identifies, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

• Provide primary technology support for all in-house environments with supported application platforms.
• Provide IT hand holding support, technical expertise to infrastructure Build, cybersecurity & application Test teams as different activities are moved among environments.
• Manage and deploy vendor application updates (patches, hotfixes) and coordinate with internal teams for OS updates on all environments taking into consideration different ongoing activities
• Manage and support data refresh and application configurations for different environments
• Receive and track reports of application incidents, and support users throughout the triage and resolution process
• Participate in product testing to validate product integrity, usability, performance, reliability and detect potential user issues, identify potential solutions, and make recommendations for improvement.
• Update process documentation - ensure documentation of entire environment is current.

• Support new Customer owned DER integration methods (2030.5, OpenADR, OCPP, REST API among others).

• Validate DNP3 and ICCP data points that should be visualized at DERMS and ADMS.
• Operates/Maintains system integrations - DERMS Exporter / Weather API / GIS API / ADMS API / Apigee Gateway / ESFT Server
• Supports Operational process automation and SLA management
• Design and deploy new systems and enhancements to existing systems ensuring compatibility and inter- operability.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Work with leadership, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.

• BA/BS in Computer Science, Business, or equivalent experience
• 5 years of programming analysis experience.

• At least 1-2 years Electric utility background (distribution or transmission systems preferred)
• Strong interpersonal, verbal, and written communication skills with the ability to work in a collaborative environment and interact with all levels of management within the Business, IT groups besides the application Vendor
• Strong technical acumen with the ability to understand different distribution management applications and DER functions and platforms
• A
  wareness and good familiarity with tools / applications regularly used by electric distribution or transmission system Operators, Operating Engineers, and Planning Engineers such as: SCADA, Outage Management System (OMS), Distribution Management System (DMS), Power Flow modeling tools (e.g., CYME), Geographic Information System (GIS), operational data historian (e.g., OSISoft Pi)
• Familiar with Hybrid Cloud environments – AWS or Azure Cloud / IPSec VPN / ExpressRoute / Windows Server Virtual Machine

• Familiar with Utility applications and APIs – ADMS / GIS / Network Model / REST API / Application Gateway (Apigee) / ICCP

• Basic knowledge of DER (Distributed Energy Resource) communications – IEEE 2030.5, CSIP 2.1
• PKI (Public Key Infrastructure) – Device certificate
• Hands-on experiences in developing Web/Windows applications and Database Systems, SQL, Oracle.
• Experience working in Agile / Scrum environment.